TridentCare ยท 6 days ago
Client Coordinator
United States
Full-time
Remote
New Grad, Entry LevelTridentCare is a company focused on providing quality care services, and they are seeking a Client Coordinator to manage accounts receivables and ensure accurate billing processes. The role involves coordinating with various departments to resolve issues and maintain excellent customer care through effective communication with clients.
Health CareHealth DiagnosticsHospitalMedical Device
Responsibilities
Complete timely collection activity on aged accounts receivables
Prepare, edit, submit account billing, collections, and corrections in accordance with customer contract and associated documents
Ensure all invoices are transferred to the client accurately according to the timeframe set forth in the contract
Driving excellent customer care through key performance indicators with calls, emails, and client meetings to educate and resolve issues
On average complete a minimum of 32 account interactions daily, on a monthly basis
Coordinate with billing and sales to resolve billing and contractual issues
Provide clients, sales, quality department and executive team with AR reports as requested
Review and analyze accounts to determine risk of suspension from nonpayment of services
Ensures assigned tasks are performed accurately and efficiently
Coordinate with sales, client billing and quality departments to resolve billing issues
Attend meetings as assigned and be prepared to speak on the status of your accounts in full detail
Respond to verbal and written client inquiries regarding account status within a timely manner
Resolve account discrepancies, prepare adjustments and refunds for approvals as necessary
Maintain accurate contact information and complete records concerning billing and collection activity on all accounts
Provide complete transparency around book of business to ensure supervisor and manager are aware of issues which may prevent timely payments
Perform all other tasks as assigned to support the goals of the organization
Qualification
Required
Complete timely collection activity on aged accounts receivables
Prepare, edit, submit account billing, collections, and corrections in accordance with customer contract and associated documents
Ensure all invoices are transferred to the client accurately according to the timeframe set forth in the contract
Driving excellent customer care through key performance indicators with calls, emails, and client meetings to educate and resolve issues
On average complete a minimum of 32 account interactions daily, on a monthly basis
Coordinate with billing and sales to resolve billing and contractual issues
Provide clients, sales, quality department and executive team with AR reports as requested
Review and analyze accounts to determine risk of suspension from nonpayment of services
Ensures assigned tasks are performed accurately and efficiently
Coordinate with sales, client billing and quality departments to resolve billing issues
Attend meetings as assigned and be prepared to speak on the status of your accounts in full detail
Respond to verbal and written client inquiries regarding account status within a timely manner
Resolve account discrepancies, prepare adjustments and refunds for approvals as necessary
Maintain accurate contact information and complete records concerning billing and collection activity on all accounts
Provide complete transparency around book of business to ensure supervisor and manager are aware of issues which may prevent timely payments
Perform all other tasks as assigned to support the goals of the organization
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
While performing the duties of this job, the employee is frequently required to talk and to hear
Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus
Employee must have internet access to perform job duties
Company
TridentCare
TridentCare offers laboratory, diagnostic, ultrasound, x-ray, radiology and mobile diagnostic services at home for patients.
Founded in 1999
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel C Buning
Chief Executive Officer
Mary Sweeney
Senior Vice President Human Resources
Recent News
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