ADP · 1 day ago
Sr Program Manager-Executive Sponsor
Alpharetta, GA
Full-time
Onsite
Senior Level
$74K/yr - $150K/yr
5+ years expADP is hiring a Senior Program Manager-Executive Sponsor. In this role, you will be part of the Service Operations team, responsible for effective communication and collaboration across various stakeholders to implement new programs and improve service effectiveness, with a focus on fraud and security incident reduction.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Identify areas for improvement across processes, technology, tools and products, with a focus on fraud and security incident reduction
Build relationships, partner with and influence key stakeholders, monitor and drive progress across the assigned initiatives and report key metrics to leadership
Maintains a strong knowledge and high level awareness of industry standards and best practices, applicable ADP products, regional operating systems and procedures by participating in focus groups, business conferences and regional visits
Collaborates with field leadership and other key stakeholders to ensure program aligns to strategic initiatives to improve the client experience
Proactively communicates strategy, direction and results with field leadership
Responsible for the identification, development, implementation, governance, and monitoring of all processes, procedures, tools, and metrics that impact the field as well as making recommendations for improvements
Provides the framework and strategy for a quality client experience
Generates reporting and monitors key metrics and sponsors efforts and/or projects to address improving one or more key metrics and optimizing the field associates experience and talent development
Responsible for identifying areas for improvement, developing business cases, recommending programs for prioritization based on strategic alignment and securing funding
Identifies and recommends service center tools, initiatives and organizational structures to meet changing client and associate demands
Responsible for key decisions and actions in the program life cycle
Accountable for understanding the business requirements and the business impact on clients and associates
Acts as the final escalation point for the project teams when faced with possible delays, issues and conflicts
As the role of Executive Sponsor, assigns the User Champion
Performs other related duties as assigned
Qualification
Required
5-7 years of experience in fraud and security and/or service, implementation or tax-other functions required
Bachelor's Degree or its equivalent in education and experience
Preferred
FPC or CPP a plus
Broad business perspective and understanding
Excellent communication skills (written/verbal) with strong presentation and facilitation skills with the ability to interact all levels of leadership
Strong problem-solving and analytical skills
Exceptional leadership skills
Excellent PC skills including strong knowledge of MS Office Suite and VISIO
Intermediate Excel experience
Ability to align strategic vision to tactical initiatives
Strong collaboration skills
Decision making skills
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off
And more
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2025-12-17
MarketScreener
2025-12-17
2025-12-16
Company data provided by crunchbase