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Squarespace · 6 days ago

Trust and Safety Lead

New York City

Full-time

Onsite

Mid, Senior Level

$110K/yr - $177K/yr

4+ years exp

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. As a Trust & Safety Lead, you will support the mission of keeping the platform safe and compliant by responding to legal requests, developing T&S policies, and collaborating with various teams to ensure safe product launches.

Developer ToolsE-Commerce PlatformsPublishingSoftwareWeb Design

Comp. & Benefits

Responsibilities

Respond to legal requests and allegations of abuse and misuse of Squarespace’s services, including law enforcement inquiries, intellectual property infringement allegations, and complex privacy matters, ensuring every case is handled with total accuracy

Develop and refine Trust & Safety (T&S) policies and procedures that scale with the business, ensuring the team is equipped to handle evolving global regulations and platform growth

Work closely with Customer Operations, Product, Engineering, and Risk teams to ensure successful launch of new products and features, including advocating and integrating necessary T&S features, functionality and workflows

Spot risks in new product offerings, reviewing upcoming launches to make sure our team can support them safely as the business expands

Serve as a crisis lead for T&S incidents, using company policies to make recommendations, coordinating response, documenting decisions, and advising leadership

Translate complex investigations, data, and risk assessments into clear, actionable updates for senior stakeholders

Act as a subject matter expert for T&S tools, enforcement frameworks, and industry trends, and share knowledge with Legal and cross functional partners

Monitor the broader Trust & Safety landscape, including regulatory developments and peer company approaches, to inform internal strategy

Qualification

Trust & Safety experienceGlobal internet law knowledgeTrust & Safety industry knowledgeCrisis managementRisk assessmentEmotional resilienceProduct fluencyWritten communication

Required

4-6+ years of Trust & Safety experience at a global internet or technology company, with direct experience handling high-stakes escalations and complex workflows

Strong working knowledge of global internet law and policy, including copyright & trademark, privacy, content moderation, platform level regulation (e.g., TAKE IT DOWN Act, EU Digital Services Act), and global trends

Extensive knowledge of the Trust & Safety industry, including current trends and competitor approaches

Excellent written communication skills, and ability to present complex fact scenarios, risk assessments and proposals to executive stakeholders

Exceptional judgment and the ability to make objective, evidence-based decisions in 'gray areas' where policies may not be clearly defined or where complex and myriad roles, permissions, product offerings and systems are in consideration

Comfortable in dealing with explicit and/or objectionable content

Emotional resilience and the ability to remain calm and decisive during a crisis

Product fluency and interest in how T&S integrates into platform design and user experience

4 year degree (BA/BS)