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Accel Entertainment · 1 day ago

Field Service Technician

Grand Island, NE

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22/hr

Accel Entertainment, Inc. is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States. The Field Service Technician will be responsible for servicing, repairing, cleaning, and maintaining various gaming and amusement devices while ensuring a positive customer experience.

Financial ServicesGamingVideoVideo Games

Responsibilities

Respond to and troubleshoot service calls for equipment repairs in a timely manner

Interact with clerks, restaurant staff, management, and customers to solve issues as they arise

Provide exemplary customer service

Manage inventory to ensure parts are available when repairs are needed

Complete all necessary documentation for device entry and logs

Perform auditing procedures on CADs, amusement devices, dispensers, and ATMs

Qualification

Customer ServiceTerminal Handler's LicenseMechanical AptitudeComputer LiteracyValid Driver’s LicenseCommunication SkillsOrganizational SkillsProblem-Solving Skills

Required

Great Customer Service

High school diploma or equivalent

Terminal Handler's License - costs covered by company

Ability to communicate effectively & follow written or verbal instruction

Strong organizational, problem-solving, analytical skills

Valid driver's license

Minimum of 21 years of age

Frequently required to lift/push weights up to 50 pounds

Preferred

Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)

Computer literacy helpful but not required

Benefits

Health insurance inc. vision and dental

401(k) w/ match

PTO + paid holidays

Medical, dental, and vision

Life, AD&D, critical illness, and hospital insurance

Short and long-term disability

Identity/legal protection

Access to FSA and HSA accounts

Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.