Senior Customer Care Analyst jobs in United States
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Kevin's Natural Foods ยท 1 day ago

Senior Customer Care Analyst

positionStockton, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$70K/yr - $82K/yr
date4+ years exp

Kevin's Natural Foods is a growing company focused on providing clean and delicious meals. The Senior Customer Care Analyst is responsible for analyzing customer care performance, managing complex customer issues, and driving operational insights to improve service quality and efficiency.

Food and BeverageManufacturing
Hiring Manager
Shania Johnson
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Responsibilities

Handle complex customer escalations and high-impact service issues
Serve as a subject-matter expert for order, fulfillment, and customer care processes
Coordinate resolution across Customer Service, Logistics, and Operations teams
Analyze customer care and logistics data to identify trends, risks, and improvement opportunities
Develop and maintain dashboards and reports related to service levels, case aging, OTIF, and root causes
Provide actionable insights and recommendations to leadership
Identify gaps in workflows, systems, and training that drive customer issues
Support the development and refinement of SOPs, templates, and best practices
Participate in system enhancement initiatives (ERP, CRM, EDI)
Act as a mentor and resource to Customer Care team members
Support onboarding and training efforts by sharing best practices and insights
Partner with leadership to improve service consistency and quality
Exercises independent judgment in analyzing data, prioritizing issues, and recommending solutions
Determines appropriate resolution paths for escalated customer and operational issues
Other duties as assigned and necessary

Qualification

Customer service operationsData analysisERP systemsCRM systemsCommunication skillsCollaboration skills

Required

Bachelor's degree preferred or equivalent experience
4+ years of experience in customer service operations, analytics, or order management
Strong analytical skills with experience in reporting and data interpretation
Experience working with ERP, CRM, or order management systems
Excellent communication and cross-functional collaboration skills

Company

Kevin's Natural Foods

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Kevin's Natural Foods is a maker of entrees, sides, sauces and seasoning blends.
dateFounded in 2014
location
Stockton, California, USA
people-size201-500 employees
web-link
https://www.kevinsnaturalfoods.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2023-07-05Acquired
2021-09-03Private Equity

Leadership Team

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Roxanne Bernstein
Chief Executive Officer
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Recent News

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2025-11-05
Company data provided by crunchbase