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Flex · 2 days ago

Senior Manager, Partnerships Strategy & Operations

New York, New York, United States

Full-time

Hybrid

Senior Level

$220K/yr - $245K/yr

6+ years exp

Flex is a growth-stage FinTech company headquartered in NYC, focused on improving the rent payment experience. The Senior Manager, Partnerships Strategy and Operations will drive user adoption and growth by developing strategies and insights across partnership verticals, ensuring effective execution and collaboration with various teams.

AppsBillingFinancial ServicesFinTechSoftware

Responsibilities

Own user conversion funnel improvement across every stage of the user journey (from click to sign-up to transacting to repeat transactions)

Build a comprehensive funnel strategy that outlines target KPIs, diagnostics, and key growth levers

Define 'what good looks like' for strategic partner user conversion funnels, drawing inspiration from other Flex channels and high-performing ecosystems outside of Flex

Identify cross-partner and cross-vertical insights that drive scalable growth playbooks

Partner with Data & Insights to develop dashboards, frameworks, and tools that surface funnel health, trends, and risks

Maintain a centralized repository of experiments, tests, results, and learnings across all partnership types

Conduct root-cause analysis on funnel bottlenecks and develop actionable recommendations

Collaborate closely with the Strategic Partnerships team to translate insights into high-impact initiatives and ensure strong execution with partners

Partner with Product, Engineering, and Design to recommend and prioritize enhancements to partner-facing experiences

Drive cross-functional alignment on partner growth objectives, operating rhythms, and accountability

Develop scalable tools, playbooks, and best practices for partners to optimize activation and utilization

Inform partner-facing collateral, communications, and training materials that drive funnel efficiency

Support QBRs, MBRs, and partner discussions with data-driven insights and recommendations

Qualification

Partnership strategyFunnel optimizationData-driven strategyAnalytical capabilitiesBI tools familiarityCross-functional collaborationCommunicationDetail-orientedPresentation abilities

Required

6–8+ years of experience in strategy, partnerships, business operations, revenue strategy, consulting, or a similar analytical and cross-functional role

Demonstrated success driving measurable growth through funnel optimization, experimentation, and data-driven strategy

Strong analytical capabilities with experience in building models, dashboards, and insights used for strategic decision-making

Exceptional cross-functional collaboration skills; able to guide teams toward clarity, alignment, and execution

Excellent communication and presentation abilities; comfortable influencing senior stakeholders internally and externally

Highly organized and detail-oriented, with the ability to manage multiple initiatives in a fast-paced environment