NiCE · 1 day ago
Director, Business Consulting, VRS
United States
Full-time
Remote
Director/Executive
12+ years expNiCE Ltd. is a leading software company known for its innovative solutions in customer experience and AI. The Director of Value Realization Services (VRS) is responsible for ensuring customers achieve measurable business value from NICE solutions, overseeing a team that drives transformation and operational improvements across the contact center landscape.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Lead and grow a high-performing consulting organization across NICE’s portfolio
Define strategic priorities and evolve the consulting practice to reinforce NICE’s position as an AI-first leader in CX
Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI improvements, operational efficiency, and business objectives
Ensure teams drive effective adoption and optimization of NICE solutions, delivering measurable outcomes and long-term ROI
Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals
Expand consulting, insights, and optimization offerings
Oversee consistent, high-quality delivery of consulting engagements with strong customer satisfaction and measurable value
Lead teams responsible for organizational change management, adoption frameworks, governance programs, and operational maturity initiatives that enable customer transformation
Lead development of industry benchmarks, KPI frameworks, and performance models to guide customer strategy and operational improvements
Translate data and insights into actionable recommendations for customers
Partner with Product and Analytics teams to leverage NICE data and insights for value realization and thought leadership
Collaborate with Sales, Product, Engineering, Marketing, and Customer Success to align strategies and ensure field readiness
Represent VRS in executive briefings, customer forums, and market-facing events
Qualification
Required
12+ years of experience in consulting, CX strategy, contact center transformation, organizational change management within enterprise software/SaaS
Proven success leading global teams that deliver change management, governance programs, and adoption initiatives
Strong understanding of CCaaS, WEM, analytics, and modern CX capabilities, including the strategic application of AI to enhance outcomes
Strong business, financial, operational acumen, including managing P&L
Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value
Experience building industry benchmarks, KPI models, data-driven frameworks
MBA or advanced degree in Business, Analytics, Data Strategy, or a related field
Preferred
Familiarity with NICE CXone, Enlighten AI, WEM suite, or comparable CX/AI platforms a plus
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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2025-10-08
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2025-09-12
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