Western States Equipment · 1 day ago
Field Technician
Kimberly, ID
Full-time
Onsite
Mid, Senior Level
5+ years expWestern States Equipment is a company specializing in heavy equipment services, and they are seeking a Field Technician to perform diagnostic tests and repairs on Caterpillar machines. The role involves troubleshooting machine failures, conducting repairs at various locations, and ensuring adherence to safety and customer care standards.
CommercialIndustrialRentalSales
Responsibilities
Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair
Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to time requirement guidelines (TRG) standards. Escalates unresolved issues to Technical Communicators for further research and assistance
Adapts knowledge of Caterpillar machine systems to troubleshoot and repair new equipment models
Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments
Repairs machines without error and consistently repairs machines within the time requirement guidelines
Repairs warranty and service letter issues efficiently and as soon as possible
Uses web based STW, SIS, and ET effectively to address technical issues. Performs all required tasks in accordance with outlined procedures
Conducts business professionally. Maintains self control and integrity in stressful situations. Maintains a professional image
Adheres to all customer requirements while on job site
Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure
Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail
Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs
Adheres to all customer care standards
Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards
May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives
Work within and promote corporate vision, mission, and values of the organization
Performs other duties as assigned
Qualification
Required
Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair
Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to time requirement guidelines (TRG) standards. Escalates unresolved issues to Technical Communicators for further research and assistance
Adapts knowledge of Caterpillar machine systems to troubleshoot and repair new equipment models
Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments
Repairs machines without error and consistently repairs machines within the time requirement guidelines
Repairs warranty and service letter issues efficiently and as soon as possible
Uses web based STW, SIS, and ET effectively to address technical issues. Performs all required tasks in accordance with outlined procedures
Conducts business professionally. Maintains self control and integrity in stressful situations. Maintains a professional image
Adheres to all customer requirements while on job site
Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure
Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail
Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs
Adheres to all customer care standards
Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards
May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives
Work within and promote corporate vision, mission, and values of the organization
Performs other duties as assigned
Excellent customer service skills
Ability to self-schedule and perform duties with minimal supervision required
Knowledge and use of Microsoft computer products or other comparable systems required
Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public
Knowledgeable in all Caterpillar machine systems
Ability to work overtime with minimal notice required
Ability to drive for long periods of time and travel away from home as required
Consistent attendance
Proof of high school diploma or General Education Degree (GED)
Five years experience in diagnosis and repair of heavy equipment. Knowledge of scrapers and crawler tractors, loaders, excavators, off highway trucks, preferred. Caterpillar experience preferred
Prior experience in troubleshooting methods and systems required
Must own required tools
Must have a current CDL with air brake experience and acceptable driving record. Must meet DOT requirements
Must be able to communicate (speak, read, comprehend, write in English)
Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting
Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach
Must be able to meet all safety requirements for applicable safety policies
Preferred
Associates Degree or technical training from an accredited vocational school preferred
Knowledge of scrapers and crawler tractors, loaders, excavators, off highway trucks, preferred
Caterpillar experience preferred
Company
Western States Equipment
Western States Cat is the authorized Caterpillar Dealer for Idaho, eastern Washington, and Eastern Washington.
1001-5000 employees
H1B Sponsorship
Western States Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (297)
2023 (261)
2022 (355)
2021 (223)
2020 (145)
Funding
Current Stage
Late StageRecent News
Google Patent
2025-05-17
2025-04-04
Google Patent
2025-02-17
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