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CardWorks · 1 day ago

VP of First Line Operational Risk

Wilmington

Full-time

Onsite

Director/Executive

15+ years exp

CardWorks, Inc. is a diversified consumer finance service provider, and they are seeking a Vice President of First Line Operational Risk to provide enterprise leadership for operational risk and control frameworks. This role involves ensuring risk governance, issues management, and regulatory compliance while fostering collaboration across various business lines.

Financial Services

Responsibilities

Leads the enterprise FLOD program across Non-Card, Deposits, Merchant, and Lending operations

Drives consistency in RCSA development, KRI/KPI monitoring, issue management, and control documentation

Ensures operational governance, control evidence, and risk analytics meet regulatory and audit standards

Partners with the Second and Third Lines of Defense to sustain effective risk management and remediation outcomes

Leads readiness and validation activities supporting FDICIA/SOX, operational resilience, and process optimization

Defines and sustain the enterprise FLOD operating model, policies, and performance routines

Establishes standardized governance calendars, templates, and reporting quality standards

Chairs or co-chairs risk and control committee forums, driving accountability for remediation and improvement

Leads the design of operational dashboards and Power BI datasets for risk transparency

Owns the enterprise KRI/KPI framework and ensure consistent metric reporting across business units

Maintains SharePoint governance structure for evidence, SOPs, and control documentation

Embeds risk assessments and control validations into product, technology, and operational changes

Leads readiness and post-implementation reviews to ensure sustainable control performance

Coordinates with project management, compliance, and audit teams to close risk and issue gaps

Mentors and develop AVP-level and Manager-level leaders across the FLOD team

Builds collaborative relationships with Operations, IT, Compliance, and Risk partners

Presents executive-level briefings to senior leadership and contribute to enterprise governance forums

Responsible for developing, documenting, communicating, maintaining, and enforcing effective control system policies and procedures within your area of oversight

Responsible to act in a timely manner to update policies and procedures when changes in operating conditions occur and / or breakdowns or noncompliance with laws and regulations appear

Responsible for complying with all of the Bank’s internal control policies and procedures

Responsible for understanding and complying with all laws and regulations to which the Bank is subject

Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts

Qualification

Operational Risk ManagementRisk Governance FrameworkPower BISharePoint GovernanceAnalytics ReportingSQLPMP CertificationLean Six SigmaExecutive CommunicationTeam Leadership

Required

Bachelor's degree in business administration, Finance, Accounting, Risk Management, or a related field required. Equivalent combination of education and relevant professional experience may be considered in lieu of a degree

15+ years in financial services with 7+ years in FLOD/operations risk, analytics, or governance leadership roles

Advanced Power BI (data modeling/DAX) and strong SharePoint governance experience

Demonstrated delivery of executive-ready reporting and sustainable remediation outcomes

Demonstrated success presenting to regulators, boards, and executive committees

Preferred

MBA or relevant master's degree

PMP, CRMA, CRCM, or Lean Six Sigma certification

SQL/Tableau/Power Automate experience; knowledge of ServiceNow/Archer

Benefits

Competitive Pay, including a Bonus Target or Variable Pay Incentive Program

Benefits Package -Medical, Dental, and Vision (plus much more)

401(k) Plan with Company Match

Short- & Long-Term Disability

Wellness Programs

Group Life and AD&D Insurance

Paid Vacation, Sick Days and bank Holidays

Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition