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Prysmian · 2 days ago

Elevator & Escalator Key Account Manager

Highland Heights, KY

Full-time

Onsite

Mid Level

3+ years exp

Prysmian is the world leader in the energy and telecom cable systems industry. The Key Account Manager is responsible for cultivating and maintaining relationships with strategic clients, managing customer expectations, and driving revenue growth through collaboration and innovative solutions.

Information TechnologyManufacturingTelecommunications

Responsibilities

Cultivate and maintain enduring relationships with strategic clients and build relationships within client organizations with various levels and departments within the client organization

Gain a deep understanding of key customers’ business goals, challenges, and requirements to provide tailored solutions

Lead collaboration with sales in preparing, presenting, and delivering proposals, contracts, and business reviews to key accounts

Develop and execute account growth plans that align with management objectives

Identify and target new prospects within strategic accounts

Promote and facilitate product training and client site visits through sales manager(s)

Assist sales in communicating new product, pricing, and industry information to clients in a timely manner

Resolve client issues and complaints promptly by coordinating with appropriate internal resources, ensuring high levels of customer satisfaction

Make timely decisions to support customer needs, balancing responsiveness with thorough analysis to deliver solutions within agreed timeframes

Proactively managing customer expectations with sales by setting clear, realistic commitments and communicating transparently

Collaborate and lead cross-functional teams (sales, marketing, product, technical, logistics, support) to deliver seamless service, solutions, and product/service enhancements

Champion continuous improvement by gathering client feedback and implementing new processes and digital tools that improve alignment with customer needs

Stay current on industry trends, competitor activities, and market conditions

Review forecasts from key accounts with sales and summarize changes in ordering trends

Maintain accurate records of account activities and communications in CRM systems

Communicate activity related to the responsibilities of the Key Account Manager role to the Commercial Director

Monitor account performance, track metrics, and report key results to management

Prepare and distribute necessary management, sales, or client reports

Participate in trade shows and conferences, scheduling meetings with existing and potential clients

Qualification

Account ManagementSales AcumenCustomer FocusCRM SoftwareProcess ImprovementChange ManagementData AnalysisProfessionalismMicrosoft Office SuiteDigital Tool AdoptionCommunicationNegotiation SkillsInterpersonal SkillsPresentation SkillsCollaborationAdaptabilityFlexibility