Customer Success Manager - Welina Data Collection jobs in United States
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AlohaABA ยท 1 day ago

Customer Success Manager - Welina Data Collection

positionDallas, TX
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

AlohaABA is dedicated to building technology that streamlines day-to-day operations for our customers, enabling them to provide better quality care to their patients. As the Welina Data Collection CSM, you will develop an understanding of the AlohaABA practice management software and become an expert in the Welina data collection platform, supporting customers through training and onboarding.

ComputerNeuroscienceSaaSSoftware

Responsibilities

Build trust and create meaningful relationships with key stakeholders while onboarding new customers
Work directly with our Customer Support Team and help to manage and guide support tickets
Be a guru of Welina (and have a working knowledge of AlohaABA)
Create and update our help center materials
Test and report bugs to the product team
Identify product improvements or new features by staying current on customer needs, industry trends, and market activities

Qualification

BCBA certificationCustomer Success experienceElectronic data collectionCRM experienceEmpathyOrganizational skillsRelationship building

Required

Active BCBA certification in good standing (required)
Strong clinical skills and the ability to understand electronic data collection systems
A proven ability to assess customer needs with clinical data and teach customers how to configure the system to meet those needs
Experience in a customer-facing role and a genuine love of helping people succeed
Meticulous organizational skills and attention to detail
Experience using CRMs, support, and/or other communication tools
At least 2 years of professional experience in Customer Success (SaaS experience preferred)
Strong empathy AND passion for building relationships

Preferred

SaaS experience preferred

Benefits

Health/dental/vision insurance
401k
Annual Bonuses
Flexible workplace
Professional development stipend

Company

AlohaABA

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AlohaABA is an ABA practice management software which seamlessly integrates multiple operations for ABA practitioners.
dateFounded in 2015
location
Los Angeles, California, USA
people-size11-50 employees
web-link
https://www.alohaaba.com/

Funding

Current Stage
Early Stage

Leadership Team

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Jimmy Ma
Chief Executive Officer
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Company data provided by crunchbase