Apply on Employer Site

Maple · 1 week ago

Founding Customer Success Manager

New York, NY

Full-time

Onsite

Mid, Senior Level

$75K/yr - $140K/yr

4+ years exp

Maple is an innovative company focused on creating AI agents for local businesses. They are seeking a Customer Success Manager to build processes, nurture relationships, and ensure customer satisfaction as they scale their operations.

Artificial Intelligence (AI)BeautyGenerative AIInformation TechnologyMachine LearningNatural Language ProcessingRestaurantsSoftware

Responsibilities

Help build the processes and team to help us scale to 40,000 customers and $100m in revenue by the end of 2027

Push towards a North Star of achieving a 70+ NPS score and <5% monthly churn rate

Build and nurture relationships with key stakeholders at our top accounts—be their first call for anything Maple

Become a Maple product pro and help customers get the most out of our platform

Lead onboarding, training, and ongoing support to drive adoption and delight

Channel customer feedback to our product and engineering teams—be their advocate and voice inside Maple

Spot opportunities to expand Maple’s impact within accounts and help customers win

Qualification

Customer Success ManagementTechnical Customer SupportSaaS ExperienceRelationship BuildingProactive AttitudeCommunicationOrganizational SkillsAdaptability