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KeyBank · 1 day ago

Full-time Teller

Poughkeepsie, NY

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22.60/hr

KeyBank is a financial institution dedicated to serving its clients and communities. As a Teller, you will provide excellent client service, assist with account transactions, and identify financial needs to transition clients to bankers for deeper financial conversations.

Banking

Responsibilities

Embody a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially

Assume responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting

Proactively work to identify and resolve client servicing issues, escalating as needed

Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker

Assist clients in achieving their financial goals and objectives through the use of financial wellness tools

Attend and participate in in-person morning huddles and end of day debriefs

Follow compliance, audit and security procedures, balances cash drawer within balancing guidelines

Review and maintain knowledge of product guides, fees, and policies to stay current on offerings

Work on Saturdays as directed by management

Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Qualification

Client service experienceCash handlingFinancial wellness educationPC proficiencySales skillsFraud detection awarenessBanking regulations knowledgeTime managementProblem solvingTeam collaboration

Required

High School Diploma, GED, or equivalent business experience

Experience in a client service role

Experienced in cash handling

General understanding of PC with Windows based applications and calculator

Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions

Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking)

Strong work ethic and high level of integrity

Excellent time management skills

Ability to accurately and securely process cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift

Ensuring accuracy in transactions and maintaining organized records

Ability to identify and resolve client servicing issues efficiently

Understanding and following banking regulations and security procedures

Skills in identifying financial needs and promoting relevant banking products and services

Awareness of techniques to detect and prevent fraudulent activities

Collaborating effectively with teammates to ensure smooth operations

Ability to occasionally operate a motor vehicle with a valid driver's license