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PPG · 1 week ago

Customer Service Supervisor Export, Protective & Marine Coatings USCA

United States

Full-time

Remote

Mid, Senior Level

2+ years exp

PPG is hiring a Customer Service Supervisor to support their PMC export team’s customers. The role involves supervising a team of export Customer Support Representatives and managing customer inquiries while collaborating with other departments to enhance customer satisfaction.

Chemicals

Responsibilities

Supervise, train and/or mentor activities of customer service export team as needed

Assist and respond to escalations of export customer questions and/or complaints via phone, email, and chat in a timely and professional manner

Assist in management of account load of customers and partner with commercial sales team for growth and success

Collaborate with other departments to resolve complex issues and improve customer satisfaction

Gain solid understanding of our business unit policies, systems, procedures and objectives

Responsible for creation and development of customer support materials, such as FAQs and help guides

Support of team on daily review and updating of orders, priority lists, customer and file maintenance

Tracking of metrics, goal alignment and progress

Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner

Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required

This person will serve as Export Control Coordinator (ECC) supporting PMC USCA Segment SBU

Qualification

Export complianceExport order managementCustomer service supervisionData entryOral communicationWritten communicationDetail oriented

Required

Experience in export compliance and export order management processes

Experience with high volume of data entry with low error rate

Oral and written English communication skills

Detail oriented

Preferred

2+ years of customer service supervisory experience preferred

4+ years of customer service supervisory experience for manufacturing clients preferred

Company

PPG

Glassdoor3.6

PPG: WE PROTECT AND BEAUTIFY THE WORLD® At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years.

Founded in 1883

Pittsburgh, PA, US

10001+ employees