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Lexitas · 1 day ago

Scheduling Specialist

Tallahassee, FL

Full-time

Onsite

Entry Level

$20/hr - $22/hr

1+ years exp

Lexitas is a rapidly growing national provider of legal and corporate support services, and they are seeking a Scheduling Specialist to manage schedules and serve as a point of contact for clients. The role involves answering calls, handling client inquiries, and coordinating with various teams to ensure a positive client experience.

LegalProfessional ServicesVideo Conferencing

Hiring Manager

Clarence Gray

Responsibilities

Answer and direct inbound calls from clients and internal personnel with professionalism and efficiency

Assist with scheduling management, job requests, and allocation of resources

Monitor client job requests and proactively communicate issues or updates

Enter and maintain accurate data, including notices, attorney and firm details, and reporter/videographer information

Track resource backlogs and jobs in progress to ensure timely completion

Collaborate with Scheduling Managers and Specialists to resolve and prevent client issues

Handle customer service calls with a focus on first-contact resolution

Communicate with clients via phone and email regarding transcripts, exhibits, video products, and order status

Troubleshoot client concerns to identify root causes related to transcripts, exhibits, video, or billing

Resolve service and billing requests, including cost estimates, invoices, payments, repository access, and product delivery issues

Obtain completed transcript and video order forms and confirm client product requests

Escalate unresolved inquiries to appropriate departments when necessary

Support the sales team by identifying new leads or potential client concerns

Document and report customer feedback, inquiries, and satisfaction trends to management

Perform additional duties as assigned

Qualification

Customer serviceScheduling managementMicrosoft OutlookMicrosoft WordMicrosoft ExcelHIPAA knowledgeMultitaskingOrganizational skillsCommunication skillsTeam-oriented mindset