Bowman Williams · 3 days ago
Technical Alignment Manager (Engineer/ vCIO) – MSP
Bowman Williams is a people-first MSP that has been reshaping IT services since 2002 with a Microsoft-first approach. They are seeking a Technical Alignment Manager who is hands-on and engineering-focused, responsible for diagnosing and resolving issues, implementing technology, and driving proactive improvements at client locations.
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Responsibilities
Onsite engineering & problem management: Diagnose and permanently resolve issues; prevent repeat incidents
Implement tech: Deploy hardware/software, configure systems, and ensure environments meet standards
Monthly proactive change work: Deliver 4–8 hours per client of hardening, improvement, and standardization
Audit & document: Identify gaps, document environments, and maintain accuracy across sites
Partner in long-term solutions: Spot recurring issues and collaborate internally to eliminate root causes
Lead onsite activities: Provide direction during project work or escalations (no staff management)
Qualification
Required
5+ years in IT support, systems admin, or technical consulting
MSP experience required (multi-client, onsite, client-facing)
Strong in Microsoft 365, Azure AD, Windows Server, networking
Comfortable working independently at client sites
Experience with PSA/RMM (ConnectWise preferred)
Strong documentation, communication, and prioritization skills
Benefits
Health insurance (Day 1)
Life insurance, dental, vision, accident, disability options
FSA options
EAP + employee discounts
401(k) with company match
Holidays + PTO
Laptop + cellphone reimbursement
Certification reimbursement plus salary increases for every passed certification