TravisMathew · 1 day ago
Systems Administrator (Retail)
TM - HQ - Huntington Beach
Full-time
Onsite
Senior Level, Lead/Staff
$71K/yr - $107K/yr
8+ years expTravisMathew is a premium apparel brand that bridges the gap between performance and lifestyle. The Systems Administrator (Retail) will provide IT consulting and advanced support for retail stores, ensuring optimal system functionality and collaborating with support teams to address issues.
ApparelFashionSports
Responsibilities
Deployment, administration and management of all Retail IT equipment and software
Support of all IT equipment at retail stores in the organization, not limited to POS registers, credit card pin pads, barcode scanners, computers, phones, UPS, wireless Access Points, cameras, network switches and Routers
Provide oversight and direction for all retail customer escalations from Support Desk
Provide best-in-class customer service and highest quality and attention to detail in all projects and tasks
Support the monitoring of retail location networks for uptime, performance and security
Partner with Retail CAR team to resolve store issues with GK POS software, Fiori, BO and POS peripherals
Support the Retail CAR team with updates to retail location applications including communication
Support processes for patching and updates to POS devices
Keep strict control of all Retail IT inventory, deployed and on-hand
Troubleshoot enterprise & retail systems incidents, including off-hour and weekend support as needed
Work closely with Retail POS admins in accordance with departmental policies to provide superior support as well as smooth store deployments
Establish relationships with equipment vendors and service providers for Internet and Mobile networks
Create, develop and maintain documentation, documented policies, procedures, and processes
Update documentation to record new equipment installed, new sites, and changes to computer configurations
When available, assists where needed to support local business operations, help desk admins and sys admins
Performs all other duties as assigned by the Technical Lead, Supervisor and or Manager
Qualification
Required
Deployment, administration and management of all Retail IT equipment and software
Support of all IT equipment at retail stores in the organization, not limited to POS registers, credit card pin pads, barcode scanners, computers, phones, UPS, wireless Access Points, cameras, network switches and Routers
Provide oversight and direction for all retail customer escalations from Support Desk
Provide best-in-class customer service and highest quality and attention to detail in all projects and tasks
Support the monitoring of retail location networks for uptime, performance and security
Partner with Retail CAR team to resolve store issues with GK POS software, Fiori, BO and POS peripherals
Support the Retail CAR team with updates to retail location applications including communication
Support processes for patching and updates to POS devices
Keep strict control of all Retail IT inventory, deployed and on-hand
Troubleshoot enterprise & retail systems incidents, including off-hour and weekend support as needed
Work closely with Retail POS admins in accordance with departmental policies to provide superior support as well as smooth store deployments
Establish relationships with equipment vendors and service providers for Internet and Mobile networks
Create, develop and maintain documentation, documented policies, procedures, and processes
Update documentation to record new equipment installed, new sites, and changes to computer configurations
When available, assists where needed to support local business operations, help desk admins and sys admins
Performs all other duties as assigned by the Technical Lead, Supervisor and or Manager
Advanced knowledge of Retail POS
Proficient in Microsoft Windows OS, management, and troubleshooting
Knowledge of Active Directory administration
Basic understanding of networking concepts; DHCP, DNS, IP subnetting, MAC addresses, VLANs
Knowledge of PCI DSS (Payment Card Industry and Data Security Standards)
Working knowledge in VoIP phone systems
Ability to make decisions independently, or escalate and foster effective cross functional relationships
Ability to work well in a Team setting and as a Team player
Ability to flex and help others in the event of an IT emergency at the store and company HQ levels
Strong communication skills in all channels; Email, Chat, phone and in-person
Strong organization and prioritization skills along with high attention to detail
Minimum of 6 years' experience working directly with enterprise datacenter environments as a Systems Administrator building and managing systems
Minimum 8 years' experience in Informational Technology at a professional capacity
Preferred
Advanced knowledge of Retail POS
Knowledge of PCI DSS (Payment Card Industry and Data Security Standards)
Knowledge of S4 Hana, GK, CAR, Fiori, SAP Business Objects
Bachelor's degree in information technology
Retail Technology, POS experience
Company
TravisMathew
TravisMathew is a high-growth golf and lifestyle apparel company.
201-500 employees
H1B Sponsorship
TravisMathew has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2017-08-03Acquired
Leadership Team
Travis Brasher
Chief Executive Officer
Recent News
Footwear News
2025-07-16
Company data provided by crunchbase