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Licking County Chamber of Commerce · 1 day ago

Client Services Coordinator - FT 40 hours

Newark, OH

Full-time

Onsite

Entry Level

$18/hr - $25.92/hr

3+ years exp

Licking County Chamber of Commerce is a non-profit organization focused on serving the community. They are seeking a Client Services Coordinator to provide administrative support to the Client Services Department, working closely with case managers to assist the senior population in Licking County.

Non-profit Organization Management

Responsibilities

Proactively provide administrative support anticipating needs related to scheduling, communications, clerical support, and distributing documents

Multi-task as a shared support resource for multiple case managers effectively anticipating and fulfilling administrative and communications support activities

Answers mail and inquiries on own initiative, and follows up with other departments to ensure requests are carried out

Ability to work collaboratively with and provide highly professional, positive customer service to all constituents

Consistently and effectively answer and direct incoming calls

Conduct intakes for new clients

Record requests for chore services

Communicate and provide Case Managers with daily client in-home reassessment schedules by accessing reports and preparing schedule, maintaining reasonable routes

Detailed and proficient information gathering for the purpose of recording new LCAP service requests and directing to the case manager

Daily use of SERV Tracker software program to enter, update and add client information in efforts to keep client database current

Nurturing and professional communications with local partners and outside agencies via various methods of communication

Oversight and management of all Social Service Fund accounts to ensure guidelines are followed, results and process tracked, and funds recorded

Provide monthly reporting of funds and other inter-departmental spreadsheets

Assist clients with filling out paperwork; housing applications, HEAP, PIPP, Insurance, Passport, POA, and other general paperwork

Provide oversight of volunteer staff to facilitate Incontinence Supply Project, ensuring adherence to guidelines and client needs

Cross training to provide administrative support in other departments

Whereas most work is performed in the office setting, infrequent trips may be required to client homes

Perform other related duties as needed or as assigned

Qualification

Microsoft OfficeMulti-line phone systemSchedulingOrganizational skillsCustomer serviceConfidentialityCommunication skills

Required

High school diploma with minimum three years office work, preferably in a social work setting

Strong organizational skills, ability to prioritize multiple, competing tasks, and demands

Effectively answer and route calls on a multi-line phone system with confidence while multi-tasking in an organized fashion

Regular and predictable attendance is required

Must successfully pass a background check and pre-employment drug-screening

Demonstrate sensitivity, empathy and understanding of the needs of older, impoverished, and developmentally disabled individuals

Display common sense and good judgment

Actively promote LCAP to the public

Uphold the highest level of confidentiality, honesty and integrity

Represent the organization in a positive and professional manner at all times

Demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to utilize all Microsoft Office services

Commitment and desire to provide excellent service to all clients and aging community members

Maintain predictable and regular attendance, work stated hours, communicate, comprehend and follow policies and procedures and develop and maintain positive working relationships with all staff

Must be able to satisfactorily perform all of the job responsibilities and meet the physical requirements of that same job title

All employees must possess and maintain a Valid Ohio Driver's License, as well as the minimum auto insurance coverage for Ohio (must be able to provide proof upon request)