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The Scion Group · 1 day ago

Assistant Community Manager

Greenville, NC

Full-time

Onsite

Entry, Mid Level

1+ years exp

The Scion Group is a leading owner and operator in the student housing sector, dedicated to creating unique living experiences. The Assistant Community Manager will support the General Manager in overseeing operations, staff development, and enhancing customer experience within the community.

Real Estate

No H1B

Responsibilities

Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention

Assist the General Manager with the training, coaching, development and leadership of exceptional team members

Coordinate with the Customer & Sales Experience Manager to manage the development of and adherence to the property onsite schedule, including after hour on-call shifts

Partner with GM to elevate employee experience through data, conversations and team building to ensure high morale

Assist GM to prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments

Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances

Manage all resident accounts and utility billing, coordinate accounts receivables and maintain regular auditing and documenting

Responsible for a safe and sanitary community experience for employees, residents and guests including curb appeal, common areas and preventative maintenance

Assist with upholding the Scion Standard by conducting monthly property walks and conducting inspections

Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards

Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high

Assist the General Manager, Customer & Sales Experience Manager and Facilities Supervisor with the planning and execution of annual turnover process to ensure all team members and vendors have clear goals and expectations to meet deadlines

Assist with property staffing to ensure property has adequate support for the preparation and execution of annual turnover

Utilize Turnable to track electronic turnover board to ensure adequate progress is being made and deadlines are being met

Assess damage at move-out to calculate required charges and prepare final billing or process refunds

Track, respond and process any damage charge disputes

Assist the General Manager with conducting move-out inspections and vendor service walks to ensure units are ready for move-in dates

Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units

Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable

Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month-end

Post and collect damage charges from quarterly inspections

Develop written communication to keep customers informed of important community information to prevent resident concerns

Support the CXM with the execution of customer experience initiatives, engagement initiatives and additional marketing opportunities

Utilize Key Performance Indicators (KPIs) to report on trends, insights and proactively address issues to provide expert direction on sales and revenue goals such as market rates, gain to lease, concessions, and leasing velocity

Manage all escalated resident concerns and account matters in a timely manner and implement changes to improve resident experience based on common escalated concerns that appear

Respond to Google and Yelp reviews via Entrata and partner with team members to address concerns

Assist with monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience