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UF Health · 1 day ago

Customer Service Specialist | UF Heart & Vascular | Full Time

Jacksonville, FL

Full-time

Onsite

New Grad, Entry Level

UF Health is seeking a Customer Service Specialist to provide exemplary customer service in a medical office setting. The role involves greeting and assisting patients, answering phone calls, scheduling appointments, and managing daily operations at the front desk.

Health CareMedical

Growth Opportunities

Responsibilities

Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries

Gathers complete and accurate patient demographic and financial information

Verifies / identifies insurance plans and obtains benefit information

Interacts with patients and insurance companies over the phone including referral and authorization management

Takes and accurately records patient payments for balances during check-in or check-out

Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients

Clearly and concisely communicates with physicians and staff regarding any patient related issues

Ensures patient information is accurate, up to date, and complete in the electronic medical record program

Assists in maintaining liaisons with other organizations and offices for the exchange of information

Qualification

Customer serviceMedical office operationsInsurance verificationAppointment schedulingElectronic medical records

Required

High School Diploma

Preferred

Medical practice clerical experience

Company

UF Health

Glassdoor3.9

University of Florida Health is a world-class academic health center in Florida, encompassing hospitals, physician practices, colleges, centers, institutes, programs and services across northeast and north-central Florida.

Founded in 1958