Adobe · 1 day ago
Senior Customer Success Manager
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$135K/yr - $234K/yr
10+ years expAdobe is a company dedicated to changing the world through digital experiences, and they are seeking a Senior Customer Success Manager to join their Retail team. The role involves leading the post-sales customer experience, driving adoption and value for customers, and ensuring exceptional experiences for Adobe’s top clients.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
No H1B
U.S. Citizen Only
Responsibilities
Accountable for Customer’s overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
Network within accounts in order to achieve successful execution of client's strategy and roadmap
Deliver exceptional customer experiences with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve
Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity
Identify Customer risk, and collaborate with the extended Adobe team to build and activate “get well” plans
Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem
Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach
Qualification
Required
Must be a US citizen
Bachelor's Degree and/or relevant work experience
10+ years of Customer Success experience in SaaS, Digital Experience
Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value
Strong communication and interpersonal skills, with the ability to effectively mediate conflict and cultivate joint partnership
Strong consulting skills
Ability to prioritize, multi-task, and perform in a fast-paced environment
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 30%)
Benefits
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-08
Company data provided by crunchbase