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PAC · 1 day ago

Service Scheduling Coordinator

United States

Full-time

Remote

Mid Level

3+ years exp

PAC is a global leader in advanced analytical instruments for laboratories and process environments in the hydrocarbon processing industry. As a Service Scheduling Coordinator, you’ll be responsible for scheduling technicians, providing customer support, and ensuring seamless service operations in a fast-paced environment.

EnergyManufacturing

Responsibilities

Schedule field service and depot repair technicians for installations, maintenance, and emergency calls

Coordinate global service work for warranty and goodwill issues

Manage customer communications, complaints, and updates on job status

Monitor inventory and expedite parts for timely work order completion

Generate and process service programs, work orders, and product returns

Maintain DISA, ASAP, NCMS, and OXY website records

Coordinate OSHA compliance and technician training

Produce daily service scheduling reports using IFS 10 ERP system

Collaborate with sales, service, planning, and procurement teams

Support continuous improvement initiatives across service operations

Qualification

ERP system experienceMicrosoft Office SuiteField service schedulingOrganizational skillsCustomer service skillsCommunication skillsDetail-orientedTeam playerProblem-solving

Required

High school diploma required; associate or bachelor's degree preferred

Minimum 3 years' experience in manufacturing environment within a field service scheduling role

Minimum one year experience with an ERP system and Microsoft Office Suite

Strong organizational and multi-tasking skills

Willingness to work overtime as needed

Demonstrated ability to maintain confidentiality

Preferred

Exceptional customer service and communication skills

Detail-oriented with a focus on accuracy

Team player with a proactive attitude

Commitment to continuous improvement and problem-solving

Benefits

Health and wellness benefits

401(k) Savings Plan

Paid time off

Tuition assistance

Employee Assistance Program (EAP)

Company

PAC

PAC, Precision Analyzer Company, is a leading global manufacturer of advanced analytical instruments for the aviation, renewable fuel, process, petrochemical, hydrocarbon, packaging, pharmaceutical, and medical device testing industries.

Founded in 1984

Medford, Massachusetts, USA

501-1000 employees