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Applegreen (US) Welcome Centers · 2 days ago

Shift Supervisor Shake Shack

Sloatsburg, NY

Full-time

Onsite

Mid Level

Applegreen USA operates over 80 travel plazas across the Northeast and Midwest, providing convenience and a variety of food options. The Shift Supervisor will lead shifts, ensuring exceptional customer service and compliance with food safety requirements while training new team members.

Food & Beverages

Responsibilities

Lead the activities of team members on shift

Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints

Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures

Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures

Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products

Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning

Stock, clean, and sanitize workstation and equipment

Actively cross-sell and up-sell products

Maintain a solid knowledge of products and services available in the plaza

Assist in the training of new team members

Follow required brand standards, food safety requirements, as well as all company policies and procedures

Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced

Execute a variety of other tasks as assigned

Qualification

Cash handling experienceCustomer service experienceShift supervisor experienceLeadership skillsCommunication skills

Required

Cash handling and customer service experience required

Able to stand and walk for an extended period of time

Frequently bend, twist, lift and carry at least 40 pounds

Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Available to work a flexible schedule including days, nights, weekends, and holidays

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation