LG Electronics · 1 day ago
Director of Customer Care Operations
Huntsville, AL
Full-time
Onsite
Director/Executive
$170K/yr - $190K/yr
7+ years expLG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. The Director of Customer Care Operations will lead the daily management and continuous improvement of the customer experience journey, ensuring excellence and satisfaction in every customer interaction.
Consumer ElectronicsElectronicsHardwareTelecommunications
Responsibilities
Oversee End-to-End Customer Journey: Manage and optimize all customer touchpoints, including online purchase experience, delivery operations, and service support, ensuring a seamless and consistent experience
Multiple Vendor Management Optimization: Co-working with LG E HQ and LGEUS, the individual is expected to find a way to optimize multiple vendor operations in performance and in cost (is expected to manage $ 20M yearly budget
Drive Operational Excellence: Monitor daily operations across sales, logistics, and customer service teams to ensure timely and high-quality execution
Customer Experience Improvement: Analyze customer feedback, data, and performance metrics to identify pain points and implement improvement initiatives
Cross-Functional Collaboration: Partner with eCommerce, logistics, service, and marketing teams to align strategies and deliver a unified customer experience
Performance Management: Develop and track KPIs related to customer satisfaction, delivery accuracy, and service response time; report performance insights to leadership
Digital Integration: Collaborate with digital and IT teams to enhance online customer support tools, self-service options, and communication channels
Customer Advocacy: Act as the voice of the customer within the organization, ensuring that business decisions prioritize customer satisfaction and loyalty
Team Leadership: Supervise and coach team members, fostering a culture of accountability, collaboration, and continuous improvement
Qualification
Required
Bachelor's degree in Business, Operations, Marketing, or a related field
7+ years of experience in customer operations, eCommerce, or service management, preferably in a consumer electronics or retail environment
Proven ability to manage complex, cross-functional operations and deliver measurable improvements in customer satisfaction
Strong analytical skills with experience using data visualization and reporting tools (e.g., Excel, Tableau)
Excellent communication and stakeholder management skills
Passion for delivering exceptional customer experiences and driving operational efficiency
Preferred
Experience with CRM, ERP, or project management systems (e.g., Salesforce, Jira, Monday.com) is a plus
Benefits
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life.
Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Company
LG Electronics
LG Electronics manufactures a wide range of products including televisions, smartphones, and home appliances.
10001+ employees
H1B Sponsorship
LG Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (27)
2023 (19)
2022 (10)
2021 (10)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$800M2024-04-18Post Ipo Debt· $800M
2023-02-01Post Ipo Equity· $0M
2003-01-10IPO
Leadership Team
Don Kwack
President and CEO
Hwan Yong
President & CEO - Air Conditioning & Energy Solution Company
Recent News
2026-01-09
Company data provided by crunchbase