Cotality · 1 day ago
Technical Support Associate
Dallas, TX
Full-time
Hybrid
Entry Level
$38K/yr - $42K/yr
1+ years expCotality is a company driven by the mission to enhance the property industry through innovative technology and insights. They are seeking a Technical Support Associate who will serve as the primary contact for clients, addressing technical queries and ensuring effective communication throughout ticket lifecycles.
Property InsuranceReal EstateSoftware
Responsibilities
Support both internal and external users with basic technical and application issues / questions
Manage inbound inquiries on behalf of client, acting as an extension of our client
Remain in available status per business guidelines to handle incoming phone and email queues. Inquiries can be phone, email, or web
Provide first level assistance for defined technical problems and escalate issues per business guidelines
Complex use of multiple systems to service customer inquiries (can be up to 10 systems)
Interpret and diagnose issues by reviewing logs, scripts or debugging applications
Accurately documents every interaction within CRM and ticketing systems
Consult knowledge database to optimize resolutions and follow through on resolution
Provides timely follow up to close the loop with customers per business guidelines
Notes any trends with incoming issues and notifies their manager in a timely manner so that the level of attention is broadened
Must adhere to strict schedule and meet attendance guidelines
Qualification
Required
High School Diploma or GED required
1+ years of customer support experience required
Aptitude for providing excellent customer service
Strong communication skills including written for email communications (grammar, punctuation, spelling)
Problem solving and effective listening skills
Telephone etiquette
Able to multi-task while speaking with a customer for most efficient service delivery
Working knowledge and proficient with Microsoft Office Suite
Meet attendance schedule with dependability and consistency per business guidelines
Preferred
Two-year technical degree or 2 years of technical work-related experience strongly preferred
2 years or more of customer support experience preferred
Technical help desk or Contact Center experience is a plus
Benefits
Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Up to 16 weeks of fully paid parental leave and a baby stipend.
Multiple medical plan options with mental health and wellness support offerings.
401(k) with company match and vesting after one year.
$400 annual well-being stipend and tuition assistance up to $5,250.
Recognition Rewards, Referral bonuses, exclusive discounts and more!
Company
Cotality
Cotality is a technology firm helping property professionals with data, valuations, surveys and retrofit solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.63MKey Investors
Finance Birmingham
2018-02-12Acquired
2016-07-05Series Unknown· $1.63M
Recent News
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