argenx · 1 day ago
Patient Strategy and Experience Lead
United States
Full-time
Remote
Director/Executive
10+ years expargenx is a biotech company focused on transforming immunology and delivering medicines for autoimmune patients. The Patient Strategy and Experience Lead will play a critical leadership role in enhancing the patient experience from diagnosis to treatment adherence, while collaborating with various teams to ensure a seamless patient journey.
BiotechnologyClinical TrialsTherapeutics
Responsibilities
Drive the development and execution for the comprehensive patient engagement strategy for marketed indications of VYVGART to achieve customer success, with an eye on the integration of future indications in collaboration with the Head of Pipeline
Responsible for the delivery of end-to-end personalized patient journeys that contribute to an integrated and excellent experience for all patients, as well as medical community stakeholders, through a wide range of fit-for-purpose personal and non-personal channels, across indications, therapeutic areas and geographies, enabled by digital and omnichannel capabilities and data-driven insights
Ensure patient centricity in all our stakeholder strategies and execution by elevating the patient voice to the USLT and the organization
Engaging with and Listening to the voice of the patient to ensure the voice of the patient is integrated into our patient journey and solutions
Accountable for the performance of argenx US measured by transformative, innovative, holistic patient impact across the entire patient journey, from appropriate diagnosis, treatment decision, treatment fulfillment, to adherence and disease management
Ensure appropriate guardrails are in place between stakeholder communities and maintain appropriate, distinct responsibilities, following argenx legal and compliance guidance
Co-create end-to-end patient experience, including but not limited to patient marketing strategy, PSP strategy, US patient advocacy strategy and our Field Clinical Education strategy, imperatives and tactics; additionally collaboration with CMC to infuse the voice of the patient in our approach to delivery and routes of administration, as an example
Create and maintain a single identity of VYVGART to patients through consistent messaging and product positioning, as well as a seamless experience through the patient journey
Define differentiated digital and omnichannel patient engagement approach building on holistic customer insights, agile content creation and review (e.g., modular content), and separate digital / omnichannel engines for Commercial and Medical
Accountable for indication- and TA-level strategy and performance of VYVGART as the Coach for the Indication Strategy Team by signing off on key decisions, mediating and making final decisions
Ensure appropriate resourcing for patient engagement by working together with other US LT members (e.g., Pipeline, Market Access, HCP Experience, Commercial Operations) to allocate resources across Commercial, Medical Affairs, Access and Patient Experience for each indication and VYVGART overall
Ensure robust execution of strategy and seamless coordination across indication and TA teams by providing timely guidance, coaching and thought partnership
Liaison with CMC as the global commercial representative to ensure delivery of patient centric routes of administration and delivery
Lead and inspire a cross-functional Patient Experience community, including patient marketing, digital / omnichannel experts, patient services program, field nurse educator team and patient advocacy by providing strategic direction and oversight
Foster and support strategic partnerships with various stakeholders to enhance customer engagement capability and effectiveness
Define core performance metrics that align with US organizational strategic goals and priorities for different teams and communities within Patient Experience, and provide coaching, oversight and intervention for organizational performance against the metrics
Define strategic vision of the next generation of Digital, Omnichannel and other innovative capabilities to support seamless patient journeys in personal and non-personal channels, build differentiated competitive advantage for argenx US
Champion deployment of new capabilities and ways of working within Patient Experience teams and across the entire US organization
Attract, coach, develop and retain a wide range of customer-facing and non-customer facing roles, including roles who are part of Patient Experience and roles who have dotted-line reporting relationship (e.g., FRM teams)
Qualification
Required
Extensive experience of Commercial and Medical Affairs customer engagement strategy and execution, preferably in rare disease
In-depth knowledge of patient journeys and needs, funnel-based customer insights and engagement approach
Extensive experience in product launch, preferably in rare diseases
Distinctive strategic thinking, problem-solving and analytical skills, with demonstrated ability to adapt to rapidly changing internal and external markets
Experience in managing strategic partnerships and relationships with national and regional stakeholders
Strong leadership presence and interpersonal skills with the ability to inspire, influence and motivate teams in a non-hierarchical culture and adopting agile ways of working
Customer-centric mindset and successful track record of effective engagement and relationship building with external stakeholders
Ability to build relationship with stakeholders across different teams and communities (e.g., Commercial, Medical, Market Access, Pipeline & Science, Patient Experience, other global and regional argenx communities / teams)
Strategic vision to continuously drive innovation and elevate patient experience
Familiarity with best-in-class digital, omnichannel, agile content creation and review, and data & analytics capabilities within and outside of life sciences
Fluency in data-driven decision making and ability to translate data & analytics insights into strategic implications and imperatives
Seasoned Commercial and / or Medical leader in biotech or pharmaceutical industry with a minimum of 10 years of senior leadership experience
Track record of effectively and compliantly leading fast-scaling, cross-functional teams in a matrix organization with a variety of clinical, technical, and business backgrounds
BA/BS degree, and/or advanced degree in a relevant field (MBA, PhD, etc.) preferred
Flexible to travel based on business needs
Benefits
Short-term and long-term incentive programs
Retirement savings plans
Health benefits
Company
argenx
argenx is a global immunology company committed to improving the lives of people suffering from severe autoimmune diseases and cancer.
1001-5000 employees
H1B Sponsorship
argenx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (5)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$3.75BKey Investors
Forbion Capital Partners
2023-07-18Post Ipo Equity· $1.1B
2022-03-23Post Ipo Equity· $700M
2021-02-02Post Ipo Equity· $999.38M
Leadership Team
Karen Massey
Chief Operating Officer
Carine Rivet-Thions
Associate Director Regulatory Affairs Labeling
Recent News
belganewsagency.eu
2026-01-07
Pharma Letter
2026-01-07
BioWorld Financial Watch
2026-01-07
Company data provided by crunchbase