Apply on Employer Site

Heritage Financial Credit Union · 1 day ago

Financial Partner/Universal Associate

Wappingers Falls, NY

Full-time

Onsite

Mid Level

$20/hr - $23/hr

4+ years exp

Heritage Financial Credit Union is a member-owned financial institution dedicated to helping members achieve their financial goals and building a stronger community. The Financial Partner will be responsible for promoting financial well-being by providing exceptional customer service, guiding members towards suitable products, and processing transactions efficiently.

BankingFinanceFinancial Services

Hiring Manager

Esthefania Gómez Londoño

Responsibilities

Deliver exceptional member service by accurately processing all branch transactions following proper procedures which include deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, placing check holds, verifying identification and endorsements, wire transactions, and maintaining a balanced cash drawer

Assist members in setting up ancillary business products, including Online Banking, Remote Deposit Capture, Merchant Services, and ACH Manager

Assist the Branch Manager and Assistant Branch Manager in balancing and maintaining ATMs and vaults, training new employees, and executing opening and closing procedures

Demonstrate an understanding of various business structures, such as Sole Proprietorships, LLCs, and Corporations

Demonstrate comprehensive knowledge of all products and services offered by Heritage Financial Credit Union

Engage in conversations with business members about available commercial loan products and their structures

Identify lending opportunities through discussions with business members while opening accounts

Participate in outbound activities such as community events, volunteering, call campaigns, and business outreach

Proactively reach out to new memberships established through business partners to assess needs and offer appropriate additional products and services

Recommend improvements to workflows, efficiency, and quality of service

Support and promote all HFCU initiatives for employee development, actively engaging in personal growth by utilizing available tools and resources

Submit thorough referrals to the Commercial Loan Department

Understand the documentation required for initiating a commercial loan application

Engage with Heritage Financial teammates development initiatives and actively participate in personal growth using available resources

Organize priorities effectively to achieve monthly goals while maintaining a high standard of work quality

Meet or exceed established performance goals

Respond to inbound member calls, addressing their needs by assisting with account placement and consumer loan products (excluding real estate loans) and promote and facilitating digital enrollments and adoption for all HFCU products and services

Perform duties in compliance with federal and state regulations, as well as Credit Union policies and procedures

Performing account and loan intake and funding

Manage digital inquiries and requests across various platforms, including chat, online accounts, and marketing leads

Effectively perform Lobby Engagement and First Impression Opening daily

Ability to open and close the branch as assigned by branch management

Qualification

NMLS LicenseCommercial Loan ProductsCustomer ServiceCash HandlingNeeds-based SellingMicrosoft OfficeCritical ThinkingEffective Communication

Required

High School Diploma or equivalent required; Bachelor's degree preferred

NMLS License required. A Notary License is required or must be obtained within 9 months of hire

Acquire a foundational understanding of the Commercial Loan Products offered by the credit union. Submit referrals to the Commercial Loan Department as appropriate

This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance

4+ years of extensive customer service and sales experience, preferably in the financial industry, encompassing areas such as customer service, needs-based selling, goal achievement, cash handling, account and loan intake and funding, project participation, team collaboration, and community engagement

Critical thinker with the ability to creatively solve problems and develop business plans

Committed to active listening, anticipating, and addressing the needs and concerns of both internal and external customers

Effective communication with team members and peers to foster a supportive and collaborative network

Demonstrates engagement, enthusiasm, and passion by delivering exceptional service to both internal and external members

Needs-based selling with exception product knowledge

Microsoft Office Software