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Saransh Inc · 4 days ago

IVR Business Analyst - UI/UX Experience

Haddon Heights, NJ

Full-time

Onsite

Mid Level

Saransh Inc is seeking an IVR Business Analyst with UI/UX experience to manage governance and change-management processes for key organizational platforms. The role involves overseeing compliance, conducting audits, and leading initiatives to enhance operational efficiency and accuracy.

EmploymentInformation TechnologyStaffing Agency

H1B Sponsor Likely

Responsibilities

Own and manage the governance and change-management processes for key organizational platforms

Maintain platform consistency, compliance, and integrity across all users

Oversee the central operational issue tracker related to compliance and data integrity, ensuring all issues are properly logged, prioritized, and resolved in a timely manner

Conduct routine data and process audits to validate ADOM data accuracy and enforce policy adherence

Manage and update critical internal communication materials on a regular basis to support weekly briefings and stakeholder sessions

Proactively identify operational gaps, inefficiencies, bottlenecks, and risks

Recommend and support automation, tooling improvements, and process optimization opportunities

Lead initiatives that enhance overall operational efficiency, accuracy, and scalability

Strong BA skills (Requirement facilitation/Conduct workshops/Run UAT sessions/Ability to understand & articulate the high level technical design/Manage offshore team)

UI/UX design experience in Figma

Experience conducting surveys with clients

Qualification

UI/UX designBusiness AnalysisFigmaProcess optimizationClient surveys

Required