Flex · 2 weeks ago
Senior Manager, Strategy & Operations (Consumer Protection Team)
New York, NY
Full-time
Hybrid
Senior Level
$196K/yr - $213K/yr
5+ years expFlex is a growth-stage FinTech company headquartered in NYC, focused on creating a better rent payment experience. The Senior Manager of Strategy & Operations will partner with the Director of the Consumer Protection Team to drive impactful projects, optimize customer experience, and collaborate across various departments to enhance product and service quality.
AppsBillingFinancial ServicesFinTechSoftware
Responsibilities
Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution
Identify the most important customer pain points for the business to solve, using your business knowledge and analytical skills to isolate the signal from the noise
Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business
Collaborate with Analytics and Data Science to iterate quickly on new hypotheses, and build the longer-term infrastructure we need wherever key insights are found
Manage a diverse portfolio of projects, adapting rapidly to shifting priorities
Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had
Communicate effectively with senior stakeholders, navigating complex problem sets with agility
Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate
Qualification
Required
Ideally 5+ years of relevant work experience (e.g., management consulting, product, chief of staff function, strategy or multi-hat start-up role)
Direct work with a high-growth tech/fintech company preferred
Strong conceptual facility; extremely fast thinker
Comfort 'fog sculpting,' making amorphous projects tractable
Entrepreneurial - finds the messiness of 0-to-1 building exhilarating
Obsessive attention to detail; high bar for your own work product
Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
Ability to thrive in a fast-paced (and at times chaotic) environment
Strong bias for action
Superior communication skills (e.g., memos, verbal presentations)
Fluent in data tools like Tableau, Microsoft Power BI, or Sigma
Preferred
SQL proficiency preferred, but not required
Benefits
Competitive medical, dental, and vision available from Day 1
Company equity
401(k) plan with company match (our company match kicks off at the beginning of 2026)
Unlimited paid time off + 13 company paid holidays
Parental leave
Flex Cares Program
Free Flex subscription
Company
Flex
Flex enables people to pay rent bills on a schedule that fits their personal finances.
201-500 employees
H1B Sponsorship
Flex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-03-31Series A
2019-11-01Seed
2019-07-24Pre Seed
Leadership Team
Shragie Lichtenstein
Co-Founder & CEO
Michael Jannain
Staff Software Engineer
Recent News
Flexible Finance, Inc.
2025-10-14
Flexible Finance, Inc.
2025-10-09
2023-12-15
Company data provided by crunchbase