Apt · 1 day ago
Technical Support Specialist
Birmingham, AL
Contract
Onsite
New Grad, Entry Level
$23.11/hr - $40.62/hrApt is seeking a Technical Support Specialist to provide frontline diagnostics and resolution for computer systems and applications in a compliance-driven, 24×7 environment. The role involves acting as a communications bridge between customers, support teams, and management while adhering to compliance standards and meeting service level agreements.
ArchitectureInterior Design
Responsibilities
Triage, diagnose, and resolve incidents/requests; escalate when needed
Support Windows environments; assist with AIX/UNIX as applicable
Perform basic network troubleshooting (TCP/IP, DNS/DHCP, connectivity)
Communicate status clearly to users and stakeholders; document thoroughly in ITSM tools
Follow Change Management and knowledge‑base procedures; contribute KB articles
Adhere to CIP, SOX, and security/compliance standards
Meet SLAs/OLAs for response and resolution; identify trends for prevention
Qualification
Required
Education in CS/IT or equivalent experience
Working knowledge of Windows (user/server); exposure to AIX/UNIX preferred
Familiarity with distributed networks and enterprise applications
Excellent written/verbal communication; strong customer service
Proven multitasking, prioritization, and problem‑solving skills in high‑pressure settings
Willingness to work rotating 24×7 shifts
Preferred
Experience in service desk/NOC or critical infrastructure support
ITSM/monitoring tools (e.g., ServiceNow, SolarWinds, Splunk)
Scripting basics (PowerShell/bash)
Certifications: CompTIA A+/Network+/Security+, ITIL Foundation
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Company
Apt
APT is an architectural firm in London.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase