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Staples Canada · 4 days ago

Account Developer

Lewisville, TX, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Staples is a business-to-business company that is seeking an Account Developer to join their dynamic team. In this hybrid role, you will engage with declining accounts to drive customer win-back and retention, utilizing best-in-class technology to deliver tailored solutions.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Engage declining accounts remotely via phone, video, and digital channels to drive customer win-back/retention

Analyze customer trends and feedback to target the right contacts and solutions

Meet weekly and monthly sales targets and KPIs set by sales leadership

Consistently achieve activity goals, including outbound calls, sell time, and live contacts

Provide outstanding service by resolving inquiries and ensuring customer satisfaction

Utilize CRM software to manage interactions and maintain accurate sales records

Leverage internal partnerships with sales specialists and customer service teams to drive growth

Negotiate pricing and craft value-added proposals to meet customer needs

Participate in training to enhance sales skills and product knowledge

Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing

Oversee pricing negotiations and influences on the spot pricing decisions in order to cultivate seamless customer experience

Qualification

Sales experienceCRM software proficiencyBusiness-to-business salesMS Office proficiencyCommunication skillsOrganizational skillsCustomer relationship buildingCoachabilitySolution-oriented mindsetIndustry knowledgeTime managementAdaptability