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SMX · 1 day ago

IT StoreFront Specialist (4942)

Patuxent River, MD

Full-time

Onsite

Entry Level

$20.38/hr - $30.58/hr

1+ years exp

SMXTech is a company dedicated to enabling missions with technical expertise. They are seeking an IT StoreFront Specialist responsible for providing front-line IT support and administrative assistance for NMCI users, while also managing equipment distribution and tracking inventory.

AnalyticsCloud ComputingCloud Data ServicesCloud SecurityCyber SecurityInformation TechnologyIT ManagementSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support new computer distribution to end users

Assist with the exchange of problematic computers when applicable

Support computer turn-in and equipment collection for exiting employees

Issue standard IT peripherals including headsets, microphones, cameras, keyboards, and mice

Track issued equipment and maintain accurate records

Assist with issuing required equipment for new hires, including computers and peripherals

Help verify that new user accounts and systems are functional on day one

Assist with NMCI laptop and desktop refresh efforts for users

Provide basic customer guidance during the technology refresh process

Ensure users understand how to operate newly issued equipment

Qualification

Customer service experienceBasic computer hardware knowledgeMicrosoft tools proficiencyAttention to detailWillingness to learnTeamworkWritten communicationVerbal communication