Apply on Employer Site

Dôen · 1 day ago

Assistant Store Manager - Madison

Retail Location - Madison, NYC

Full-time

Onsite

Entry, Mid Level

$75K/yr - $85K/yr

2+ years exp

DÔEN is a digitally-led, multi-channel fashion and lifestyle brand founded by sisters Margaret and Katherine Kleveland. They are seeking an exceptional Assistant Store Manager for their Madison store in New York City, responsible for leading the sales team, ensuring exceptional customer experiences, and managing store operations.

Fashion

Responsibilities

Support the Store Manager in mentoring and leading the sales team, fostering development and implementing training initiatives, and assessing employee performance and productivity

Interface with the store team in a manner that promotes learning, respect and a positive work environment, while addressing personnel concerns fairly and promptly

Delegate responsibilities to the sales staff in support of business needs

Demonstrate advanced knowledge in store operations, including inventory management, visual merchandising, and daily processes, and lead in the absence of the Store Manager

Collaborate with the Stock Associate to manage inventory and oversee product movement

Liaise with Retail Coordinators in partnership with the Store Manager

Operate business profitably and minimize potential for loss

Support and implement new initiatives in line with business strategy and goals

Deliver a personalized client experience by leading with extraordinary service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand's aesthetic using firsthand product knowledge

Drive business growth and meet sales and productivity goals, as an individual and as part of the store team, by addressing customer needs and preferences

Manage the client book and effectively train the team in building and maintaining client relationships

Work in partnership with the Store Manager to maintain inventory stock levels on a weekly basis

Oversee and participate in monthly inventory counts to execute verification processes, as needed

Arrive on time and floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication

Support monthly floorset and maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized

Ability and understanding of receiving and processing merchandise/inventory management

Perform daily operations and closing procedures including daily paperwork and reconciliation

Take initiative to ensure the store is maintained within brand standards and guidelines, and always running efficiently

Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines

Process sales and returns through the POS systems with accuracy and efficiency

Abide by company policies to maintain a safe environment for customers and team

Qualification

Fashion retail managementCash managementCustomer serviceInventory managementTechnological competencyLeadership skillsCommunication skillsOrganizational skillsProblem-solving skillsAdaptability