Sentry · 2 days ago
Operations Technician Senior - Commercial Lines
Davenport, IA
Full-time
Hybrid
Mid, Senior Level
1+ years expSentry is an insurance company seeking an Operations Technician Senior to support the review and acceptance of new or renewal commercial lines business. The role involves providing operations support, managing documentation, and ensuring compliance with regulatory standards.
Insurance
Responsibilities
Provide operations support, including processing of new and renewal transactions and policy updates
Perform moderately complex operations support duties and handle production problem listings
Utilize various systems and sites to resolve and correct Workers’ Compensation and Auto Liability Reporting errors
Use problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about service
Requires knowledge of Sentry systems, processes and procedures
May provide testing of new or revised procedures as it relates to the business systems; may assist with procedure writing
May update the policy administration system when the business area is notified sales recodes need to occur on accounts, sales territory splits, etc. for Commercial Lines
May assist in training and quality auditing of new operation technician seniors
Refers questions outside of responsibility/authority
Performs other job-related duties as assigned from time to time
Qualification
Required
Associates degree or equivalent work experience
Minimum of 1 year of related work experience
Excellent written and verbal communication skills to handle service needs of producers and customer is required
Working knowledge of PC software applications
Knowledge of Business Products operations and systems required
Preferred
Previous Business Products or comparable commercial lines experience with another company beneficial
Knowledge of Sentry Insurance and its products beneficial
Company
Sentry
In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Deering
Chief Technology Officer
Todd Schroeder
Chief Administrative Officer and Chief Financial Officer/Treasurer
Recent News
2025-07-11
2025-07-08
2025-05-05
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