firstPRO, Inc ยท 2 days ago
FIX Protocol Support Engineer - Direct Hire
New York, NY
Full-time
Hybrid
Mid Level
4+ years expfirstPRO, Inc is seeking a FIX Protocol Support Engineer to play a critical role in supporting customer-facing systems in the financial services sector. This role involves responding to production issues, coordinating deployments, and ensuring the stability of a high-availability application platform while providing operational support and implementing solutions across a distributed client environment.
Professional ServicesRecruitingStaffing Agency
Hiring Manager
Gabrielle Miller
Responsibilities
Monitor live production environments and evaluate alerts to determine severity, business impact, and required response actions
Investigate system issues by correlating logs, metrics, and telemetry data to identify root causes and remediation paths
Execute corrective actions such as service restarts, configuration changes, failovers, or rollbacks based on risk and impact assessment
Apply sound judgment to balance speed of response with operational risk, aligning actions with established best practices
Assess incident impact to determine when immediate intervention is required versus escalation to engineering for complex or systemic issues
Continuously improve operational documentation, runbooks, monitoring coverage, and support procedures
Plan and coordinate software deployments, including risk assessment, validation planning, KPI monitoring, and go/no-go decision-making
Execute client implementations by evaluating readiness, managing dependencies, sequencing deployments, and validating reporting and integration components
Review client infrastructure and connectivity requirements, recommending appropriate configuration and integration approaches for production readiness
Partner with internal client-facing teams to define technical requirements, assess operational risk, and transition implementations into steady-state support
Identify recurring operational issues and design automation solutions (scripts, tools, monitoring enhancements) to improve efficiency and reliability
Document operational decisions, outcomes, and rationale to support auditability and continuous improvement initiatives
Lead post-incident reviews, identifying contributing factors and recommending process, monitoring, or architectural improvements
Diagnose execution, pricing, and connectivity issues by analyzing message flows and API interactions to determine appropriate operational or engineering escalation paths
Qualification
Required
Experience in supporting customer-facing systems in a financial services environment
Ability to respond to production issues and coordinate deployments
Experience with high-availability application platforms
Ability to monitor live production environments and evaluate alerts
Experience investigating system issues by correlating logs, metrics, and telemetry data
Ability to execute corrective actions such as service restarts, configuration changes, failovers, or rollbacks
Strong judgment skills to balance speed of response with operational risk
Experience assessing incident impact and determining intervention requirements
Ability to improve operational documentation, runbooks, monitoring coverage, and support procedures
Experience planning and coordinating software deployments
Ability to execute client implementations and manage dependencies
Experience reviewing client infrastructure and connectivity requirements
Ability to partner with internal client-facing teams to define technical requirements
Experience identifying recurring operational issues and designing automation solutions
Ability to document operational decisions, outcomes, and rationale
Experience leading post-incident reviews and recommending improvements
Ability to diagnose execution, pricing, and connectivity issues
Company
firstPRO, Inc
firstPRO provides talent delivery strategies that attack critical gaps surrounding today's modern workforce.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
April Nagel
CEO firstPRO, Inc.
Phil Nagel
CEO
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