Neon Blue · 3 days ago
Technical Customer Success Manager (Enterprise)
San Francisco Bay Area
Full-time
Hybrid
Mid Level
3+ years expNeon Blue is an AI growth system for creative experimentation, helping teams optimize messaging and automate creative testing. The Technical Customer Success Manager will own the technical customer journey, ensuring promised value is realized in production through pre-sales support, onboarding, and ongoing customer success.
Computer Software
Responsibilities
Lead technical discovery to understand a prospect’s experimentation maturity, data stack, stakeholders, and constraints
Design and communicate how Neon Blue will be deployed and used in practice
Deliver tailored demos and deep dives mapped to customer KPIs and use cases
Build high-leverage sales materials and executive decks that clearly articulate the problem, approach, proof, and expected outcomes
Scope and manage pilots / POCs with clear success criteria and evaluation plans
Support late-stage diligence (security reviews, architecture questions, procurement inputs) alongside the founding team
Own onboarding and rollout planning from contract signature through production usage
Coordinate with engineering on data access and integrations while you own customer communication, timelines, and expectations
Build 12-month success plans covering phased rollout, experimentation roadmap, milestones, and success metrics
Run Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) focused on results, learnings, and next-quarter priorities
Ensure customers move from initial pilots to confident, sustained production usage
Own customer education and enablement: Build and evolve onboarding, training, and experimentation playbooks that help customers think clearly about AI-driven experimentation and realize sustained value from Neon Blue
Act as the primary conduit between customers and product/engineering
Surface insights, objections, and blockers with clear recommendations
Turn repeated presales and success work into reusable demos, templates, decks, and playbooks
Help scale Neon Blue’s GTM motion without losing clarity or credibility
Qualification
Required
3+ years in roles such as Solutions Engineer, Solutions Consultant, Technical CSM, Sales Engineer, or similar
Excellent at building presentations and explaining complex systems to executive and non-technical audiences
Enjoy teaching, creating enablement content, and helping others build new mental models
Understand APIs, data schemas, JSON, and integrations well enough to reason about them and explain them clearly
Thrive in ambiguity and enjoy creating structure where none exists
Experience designing, evaluating, or supporting performance experiments - especially around creative, messaging, or growth
Comfortable forming hypotheses, defining success metrics, interpreting results, and translating learnings into next actions
Company
Neon Blue
Neon Blue is an AI platform that automates end-to-end experimentation. AI Agents manage testing from idea → creative → deployment → optimization.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase