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Associa · 2 days ago

Portfolio Community Manager

Ocean City, MD

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $68K/yr

2+ years exp

Associa is a leading company in community management with over 11,000 team members supporting nearly five million residents. The Portfolio Community Manager oversees administrative, maintenance, and capital projects for multiple HOA and condominium communities, ensuring compliance and effective management of community operations.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Travel to multiple HOA and condominium communities in the assigned portfolio

Meet and collaborate with onsite staff and members of the Board of Directors

Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects

Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered

Issues violation letters to homeowners and follow-up to ensure remedied

Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors

Research and respond to inquiries in-person, by phone, and email

Data enter and update information in the database; record and track documents and information

Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Studies

Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects

Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite

Prepare board packages. Coordinate and schedule monthly and annual board meetings

Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events

Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision

Hire, train, and develop staff

Other projects as assigned

Qualification

Community association experienceCMCA certificationFinancial acumenProject management skillsCommunication skillsCustomer service orientationTeam orientedConflict resolution techniques

Required

2+ years of community association experience

Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners

Customer service driven and team oriented

Financial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis

Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved

Excellent communication skills (written and spoken) and conflict resolution techniques