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HMM America · 1 day ago

Inbound Operations Coordinator

Farmers Branch, TX

Full-time

Onsite

New Grad, Entry Level

$18/hr - $21/hr

HMM America is a global leader in integrated logistics and shipping, dedicated to shaping the future of maritime transport. The Inbound Operations Coordinator is responsible for managing inbound logistics, customer service, and documentation processes to ensure efficient operations and high customer satisfaction.

LogisticsMarine TransportationSupply Chain Management

Responsibilities

Coordinate and monitor inbound logistics, including scheduling, tracking, and managing transportation activities to ensure timely delivery of goods

Provide high-quality customer service by addressing inquiries, resolving complaints, and maintaining clear communication with clients and operational partners; both internal and external

Prepare, verify, and process documentation related corrections and inquiries to inbound shipments, ensuring compliance with regulatory and organizational requirements

Initiate and oversee the submission of customs manifests to United States Customs and Border Protection, ensuring accuracy and resolving any rejections within the same business day

Collaborate with customers, carriers, and internal teams to optimize logistics workflows and resolve any issues promptly

Maintain accurate records and data entry for shipments, customer interactions, and documentation processes

Monitor and report on key performance metrics related to inbound operations, customer satisfaction, and documentation accuracy

Ensure compliant release of Free Trade Zone (FTZ) cargo, adhering to regulatory standards

Monitor and manage VIP reefer and live fish cargo to maintain quality and compliance

Communicate special free time allowances to discharging ports efficiently

Process diversion requests for KOA customers with accuracy and speed

Resolve container damage issues, coordinating with vendors for drayage, rework, or transloading to ensure delivery

Authorize container repairs in collaboration with Maintenance & Repair (M&R) teams and management

Trace and rebill damages to ensure accurate cost recovery

Support empty reposition process from Canada to Tacoma, WA

Responsible for management of email, call and chat support queues

Performs other duties as assigned

Qualification

Inbound logistics managementCustomer serviceDocumentation processingTransportation shipping knowledgeMS Office proficiencyMultitaskingProfessional etiquetteCommunication skills

Required

General understanding of the transportation shipping industry

Work effectively under limited supervision and prioritize workload

Have exceptional computer skills and knowledge of MS Office programs such as Outlook, Word and Excel

Able to multitask and handle information accurately and professionally

Excellent phone/email etiquette

Excellent verbal and written communication skills

High School diploma or GED required

Preferred

College degree preferred but not required

Prior industry experience preferred but not required

Benefits

Competitive compensation packages

Health benefits

Performance bonuses

401K

Employee discount programs

Highly subsidized individual and family insurance coverage (medical, dental and vision)

Term life and disability insurance

Paid holidays

Up to 10 vacation days and six sick days in the first year

Company

HMM America

Hyundai Merchant Marine (HMM) is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call.

Founded in 1976