GoodLeap ยท 1 day ago
Assistant Manager, Servicing Recoveries
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expGoodLeap is a technology company that provides innovative financing and software solutions for sustainable products. The Assistant Manager, Servicing Recoveries is responsible for leading operations, overseeing staff performance, ensuring compliance, and managing escalations in areas such as Bankruptcy and Foreclosure while driving process improvements and supporting team development.
Financial Services
Responsibilities
Lead, coach, and develop Specialists and Sr. Specialists through performance feedback, training, and career support
Oversee and resolve complex or high-risk escalations, serving as the final decision point before senior leadership
Ensure team work meets compliance standards, documentation accuracy, and audit readiness
Represent the team in leadership-level discussions and align processes with Legal, Compliance, and other departments
Analyze team performance, identify inefficiencies, and drive process or policy improvements
Other duties as assigned from leadership to support team
Qualification
Required
2-5 years experience in Recovery management including bankruptcy, foreclosure and probate
Strong leadership and coaching skills with the ability to mentor, develop, and evaluate team members
Advanced problem-solving and decision-making skills, particularly in escalated or high-risk scenarios
Excellent written and verbal communication skills for cross-team collaboration and customer/regulatory escalations
Strong organizational and time-management skills with the ability to balance multiple priorities
Proficiency with servicing systems, credit bureau platforms (e.g., E-Oscar, DCM), and productivity tools (Microsoft Office/Google Workspace)
In-depth understanding of servicing operations, including bankruptcy, foreclosure, probate, and regulatory compliance
Strong knowledge of federal and state regulations impacting servicing operations (e.g., FCRA, bankruptcy procedures, foreclosure laws)
Familiarity with compliance, audit readiness, and risk management frameworks
Understanding performance metrics, SLA management, and reporting practices
Lead a team effectively by setting goals, monitoring performance, and providing feedback and development opportunities
Handle escalations with professionalism, discretion, and sound judgment
Drive process improvements by identifying inefficiencies and recommending/implementing solutions
Collaborate with cross-functional leadership (Legal, Compliance, Billing, Collections) to resolve systemic issues
Adapt to changing priorities and perform additional duties or special projects as assigned by leadership
Company
GoodLeap
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.
501-1000 employees
H1B Sponsorship
GoodLeap has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (13)
2023 (6)
2022 (7)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Hayes Barnard
Founder, Chairman and CEO
John Shrewsberry
Chief Financial Officer
Company data provided by crunchbase