Kelly · 6 days ago
Customer Service Representative
Troy, OH
Full-time
Onsite
Entry Level
$19/hr - $19/hr
2+ years expKelly is a staffing company dedicated to providing limitless opportunities for career growth. They are seeking a Dealer Analyst to assist dealerships with automotive parts questions and ensure a positive customer experience through effective communication and problem-solving.
OutsourcingProfessional Services
No H1B
Responsibilities
Answer incoming phone calls in order to: assist dealerships with order entry automotive parts questions
Actively listen to our representatives and their needs
Be able to effectively communicate in an articulate, empathetic, and professional tone
Accurately record information in various computer applications (2-screens) during the telephone call or issue resolution process
Make outbound calls to resolve issues
Research parts problems
Use dealership resources, SOP, good business judgment, and customer service skills to effectively solve issues
Proactively communicate potential issues internally with management and other dealerships via text, email, and/or phone in order to provide the best possible customer experience
Qualification
Required
Ability to stand (and walk) throughout entire shift
Remain stationary for long periods of time and complete repetitive motions
Operate office equipment
Maintain a professional business casual appearance and work space
Attention to detail, quality minded
Team oriented attitude
Ability to understand verbal and written directions in English
Ability to work Saturday overtime as workload demands
High School or GED Equivalent (required)
Preferred
2 years of experience (preferred)
Typing, Telephone etiquette, Call Center Support, Customer Service, Email monitoring, time management, excel. 2 years of experience (preferred)
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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