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Complete Staffing Solutions · 1 day ago

Front Desk Coordinator

New York, NY

Full-time

Onsite

Entry, Mid Level

$23/hr - $25/hr

2+ years exp

Complete Staffing Solutions is seeking a Front Desk Coordinator to provide exceptional patient care and support in a medical setting. The role involves greeting patients, scheduling appointments, managing medical records, and ensuring a positive experience for patients while adhering to office policies and procedures.

CRMHuman ResourcesInformation TechnologyStaffing Agency

Responsibilities

Provide exceptional patient care in accordance with this position

Greet patients with a smile in a professional and engaging manner upon arrival, check them in and obtain insurance information and any other necessary data

Schedule appointments as needed in accordance with provider schedule

Scan, update, and file medical records

Inform necessary office personnel including patient manager / MD of patient arrival, wait times, patient flow, and communicate with patients accordingly

Perform registration procedures (check-in process) including but not limited to entering/correcting/updating patient demographics by collecting detailed patient information including personal and financial information and updating the account in the system in a timely and accurate manner

Process medical insurance information, verify patient eligibility, and address any patient questions about insurance (consult billing department as appropriate)

Perform insurance authorizations as needed for all services as needed

Perform check-out as needed and update the patient’s chart with charges and collection of all out-of-pocket expenses

Provide patients with guidance regarding treatment costs and payment options

Schedule follow-up appointments as needed

Answer phone calls in a prompt and polite manner

Direct calls to appropriate office members as needed

Respond to any voicemail messages as needed

Verify patient insurance information

Assist patients with completion of paperwork when necessary

Schedule appointments as needed in accordance with provide schedule, this includes all services provided within the practice as well as Mohs and leg vein procedures

Provide coverage for each area as needed for planned/unplanned PTO

Knowledge and adherence for financial and administrative policies and procedures

Follow office rules and regulations when it comes to visiting pharmaceutical representatives

Maintain a safe, secure, and healthy workplace environment by following standards and procedures

Comply with legal regulation

Provide outstanding customer service to every patient

Maintain a professional and courteous demeanor

Assist other practice team members as needed

Attend all in-house training and continued education opportunities

Perform other duties as assigned by management team and/or physicians as needed

Qualification

Medical Admin experienceCosmetic Dermatology experienceNextGen/EMACustomer service experienceComputer proficiencyCollaboratorProfessional demeanorDetail-orientedPositive attitude