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Wells Fargo · 1 day ago

Associate Customer Service Representative Auto Division

IRVING, TX

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Wells Fargo is seeking Associate Customer Service Representatives to join our Auto team in Irving, TX. This role involves supporting customers with financial products and services, while providing a best-in-class customer experience in a fast-paced environment.

BankingFinancial ServicesFinTechInsurancePayments

Responsibilities

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services in a fast-paced, high-volume environment

Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

Regularly receive direction from supervisor and escalate questions and issues to more senior employees

Interact with immediate team, as well as internal and external customers

Fulfill additional duties upon request

Qualification

Customer Service ExperienceFinancial Services KnowledgeCall Center ExperienceBilingual ProficiencyInterpersonal CommunicationAttention to DetailProblem SolvingFast-paced Environment Adaptability

Required

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Preferred

Call center customer service experience in the financial services industry

Prior work exposure within auto operations

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues

Ability to execute in a fast paced, high demand, metric driven call center environment

Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy

Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information

Knowledge, understanding and experience of internet, mobile, and social media technology

Bilingual speaking, reading, and writing proficiency in Spanish/English is a plus