Ross Stores, Inc. · 1 day ago
Technical Services Coordinator II
Dublin, CA
Full-time
Onsite
Entry Level
$22.93/hr - $37.07/hr
2+ years expRoss Stores, Inc. is a leading off-price retail chain with over 2,200 stores. The Technical Services Coordinator II is responsible for providing initial production support, managing service tickets, and ensuring timely resolution of IT service-related issues for Ross business units.
ApparelFashionRetailRetail Technology
Responsibilities
Primary responsibility is to respond and resolve customer support requests and IT service-related issues. The position requires timely resolution of requests in accordance with policy guidelines, and adherence to department standards; prioritization of support for situations requiring expedited service and following through on department escalation procedures when appropriate. Responsible for thorough and appropriate ticket documentation and management. Escalate problems as required to Tier 2 and 3 support teams and vendors
Independently resolve a wide array of IT service incidents, requiring a wide array of technical knowledge, having for analyzing and trouble-shooting issues. Interpreting system generated events and managing the issues according to operating guidelines and procedure
Maintaining and updating of department documents based on department's processes, guidelines, and procedures
Support the transitioning of new IT processes and systems from development to a production environment
ITTL Process and Incident Management
Strong written and verbal communication
Time bound service level agreements for engagement
Engaging appropriate resources
Escalating to the appropriate resources/vendors
Coordinating meetings/conference bridges with supporting resources
Multi-tasking
Ticket Management
Ability to manage multiple incidents
Document thoroughly
Route to the supporting groups
Escalate based on service level agreements
Problem Management
Identify Trends
Create problem issues and assign to the appropriate support group
Engage Support teams for remediation
Communicate to management teams
Documentation
Engage appropriate resources to update documented processes
Utilize Knowledgebase
Some knowledge of Network devices
Cisco switches, routers, modems, access points
Some Basic Dell server support
Point of Sale Hardware preferred
Scanners, Debit pads, hard drives, monitors, cash drawers
Phone management
Ability to manage multiple lines effectively
Ability to minimize call times
Customer service oriented
Qualification
Required
2-3 years of experience in the IT field or equivalent work experience
High school diploma, GED or equivalent
Ability to follow established procedures on routine work and detailed instructions on new assignments
Ability to recognize the need for occasional deviation from accepted practice
Ability to respond promptly and consistently to changing customer needs and circumstances
Ability to adapt to customer service needs
Ability to effectively communicate at all levels of the organization
Outstanding work ethic displays a high sense of urgency to resolve issues quickly and efficiently
Experience using productivity suite software (i.e., Microsoft Office) Excel, Word, Power Point, Outlook, Teams, One Drive, etc
Preferred
Bilingual English/Spanish preferred
Point of Sale Hardware preferred
Some knowledge of Network devices
cisco switches, routers, modems, access points
Some Basic Dell server support
Company
Ross Stores, Inc.
For the last 40+ years, Ross Stores, Inc. has grown from a six-store chain into an $21.1 billion, Fortune 500 Company.
10001+ employees
H1B Sponsorship
Ross Stores, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (10)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-08-08IPO
Leadership Team
Adam Orvos
CFO
William Sheehan
Executive Vice President, Chief Financial Officer
Recent News
2025-11-26
2025-11-24
2025-11-24
Company data provided by crunchbase