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Pyramid Global Hospitality · 2 days ago

Communications Operator (Full-Time) - Arizona Biltmore

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. As a Communications Operator, you will be responsible for answering hotel telephones, directing calls, and providing clear communication with guests regarding hotel information and emergencies.

Hospitality

Responsibilities

Answer calls originating from external and internal sources

Direct caller to appropriate extension or room. Verify last name of guest for all room calls

Assist guests with directions or other required information

Communicate to callers in a clear and concise manner. Communicate messages using proper grammar and spelling. Verify names and telephone numbers

Direct hotel staff to assist guests, upon request

Properly handle all incoming urgent matters or emergencies for the guests and hotel

Work with hotel management and/or security in order to calmly direct appropriate action

Appropriately document all emergencies

Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency