Wolters Kluwer · 1 day ago
Manager, Customer Success
USA - New York City, NY
Full-time
Hybrid
Mid, Senior Level
$106K/yr - $185K/yrWolters Kluwer is seeking a Manager, Customer Success to lead a team dedicated to enhancing customer satisfaction throughout the post-sales lifecycle. The role involves building strong customer relationships, promoting product adoption, and driving customer loyalty through strategic initiatives.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Manage a team of Customer Success professionals, ensuring their daily activities align with departmental goals
Oversee the customer onboarding process, enhancing the overall experience
Analyze customer performance data to identify improvement areas
Develop and execute strategies to improve customer engagement and product usage
Handle escalated customer issues, providing resolutions and feedback
Coordinate with training resources to facilitate customer training sessions
Implement and track success metrics to ensure customer satisfaction
Foster long-term customer relationships through regular interactions
Manage renewal processes to ensure customer retention
Collaborate with sales and support teams to design and implement new service initiatives
Qualification
Required
Proven ability to manage and lead teams effectively
Ability to analyze data and derive actionable insights
Capacity to develop and implement effective customer success strategies
Proficient in presenting ideas clearly and concisely
Strong focus on customer needs and enhancing customer satisfaction
Skills in coordinating multiple tasks and projects simultaneously
Proficiency in building and maintaining strong client relationships
Familiarity with customer success tools and platforms
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
Founded in 1836
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
2026-01-07
Business Wire
2025-12-18
Company data provided by crunchbase