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Royal Farms · 2 days ago

Senior Support Services Supervisor

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

$90K/yr - $100K/yr

3+ years exp

Royal Farms is seeking a Senior Support Services Supervisor to lead the sourcing and management of external service providers across various trades. This role involves negotiating competitive service rates, ensuring high-quality services, and providing training on maintenance subjects to enhance operational efficiency.

Food and BeverageFood ProcessingRetail

Responsibilities

Source, select, and manage external service providers across all trades and geographic regions

Negotiate agreements ensuring competitive rates, quality service, and applicable discounts

Spearhead monthly vendor reviews, manufacturer reviews, and negotiations

Collaborate with vendors and manufacturers to implement cost savings and service improvements

Monitor and validate part purchasing and invoicing for outsourced services

Ensure accuracy of vendor billing against contractual agreements

Identify opportunities for cost reduction and streamlined financial processes

Serve as the point person for Operations training on key maintenance subjects

Develop and lead training programs aimed at enhancing upkeep and preventing asset failures

Collaborate with internal teams to ensure operational knowledge transfer

Leverage work order management system data to identify asset-related issues, recurring area concerns, and new store challenges

Provide actionable insights to address recurring problems and drive continuous improvement

Track and report on trends to guide practice service strategies

Provide strategic reporting and insights to the Executive Director of Facilities

Align service support strategy with broader organizational goals

Foster a culture of continuous improvement and customer-first service delivery

Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence

Performs other projects/duties as assigned

Qualification

Vendor managementAnalytical skillsNegotiation skillsFacilities operationsWork order managementService supervisionCommunication skillsLeadership experience