DiLucci CPA Firm · 1 day ago
People Operations Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $130K/yr
3+ years expDiLucci CPA Firm is a reputable firm serving business owners and real estate investors since 2005, focusing on strategic and caring operations. The People Operations Manager will own systems and workflows that support the internal operations and employee experience, ensuring team performance and stability.
AccountingConsultingFinancial ServicesTax Preparation
Hiring Manager
Jasmine DiLucci, JD, CPA, EA
Responsibilities
Build and maintain a scalable new-hire onboarding process, including Day 1, Week 1, and 30-60-90 workflows
Own in-house recruiting operations, including resume screening, headhunting, and managing the interview process
Support onboarding and payroll setup across 4+ U.S. states
Support employee lifecycle management, including onboarding, promotions, and exits, in partnership with leadership
Run weekly employee accountability systems, monitoring time tracking, task completion, and work delivery
Monitor and support employee satisfaction initiatives
Plan team retreats, appreciation initiatives, and internal engagement efforts
Manage monthly Slack culture initiatives and contests
Manage client feedback systems and response workflows
Act as backup to the Guest Experience function as needed
Serve as second line of defense for client escalations prior to leadership involvement
Troubleshoot internal technology, software, and workflow issues
Perform light administrative financial checks, including monthly AR review in Canopy and credit card receipt tracking
Improve and document SOPs across people and operational workflows
Track basic operational data and reporting
Continuously remove work from leadership through systems, process improvements, and ownership
Actively protect leadership time through effective triage and execution
Independently manage recruiting, onboarding, and accountability systems
Proactively identify and resolve people or process issues before escalation
Communicate clearly, consistently, and professionally with team members and leadership
Execute quickly in a fast-moving environment without constant oversight
Continuously improve systems as the firm scales
Qualification
Required
3+ years of experience in People Operations, Operations, or Chief of Staff–type roles
Experience in a fast-paced, founder-led environment (startup, agency, or professional services)
Direct ownership of end-to-end recruiting, including 20+ full-cycle hires
Proven experience building onboarding systems from scratch, including 30-60-90 frameworks
Experience managing employee accountability systems (time tracking, task management, work delivery)
Experience supporting payroll and onboarding across 2+ U.S. states
Experience supporting performance management, promotions, and exits in partnership with leadership
Strong written and verbal communication skills
Highly organized, systems-oriented, and execution-focused
Demonstrated ability to protect leadership time and operate with high ownership
Benefits
Health benefits
Paid time off & holidays
High-autonomy role with strong leadership support (not micromanagement)
Collaborative, performance-driven culture
Health insurance
Paid sick time
Paid time off
Work from home
Company
DiLucci CPA Firm
DiLucci CPA Firm provides bookkeeping, cashflow management, financial analysis, IRS tax resolution, tax planning & tax preparation services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase