NEOGOV · 1 day ago
Commercial Maintenance Coordinator (Equipment Technician Lead)
Thurston County – Olympia, WA
Full-time
Onsite
Mid, Senior Level
$5,666/mo - $6,576/mo
3+ years expNEOGOV is part of the Department of Enterprise Services, which provides centralized business services to state government agencies. The Commercial Maintenance Coordinator (CMC) role involves authorizing vendor services and repairs, managing vehicle maintenance costs, and ensuring efficient operations of the vehicle fleet across the state.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Coordinates and approves the maintenance and repairs of 5000+ vehicles statewide prioritizing and tracking diverse spend
Authorize commercial vendor repairs; create work orders associated with these repairs, insert comments on work orders documenting authorized work and cost of repairs
Review and approve invoices from commercial vendors and political sub-divisions performing service and repairs on agency assigned vehicles
Negotiate excessive repair costs with vendors
Review repair quotes on work orders with actual invoicing from vendors
Research flat rate labor hours and parts costs in automated Mitchell on demand system
Answer the 1-800 customer service phone line to assist customers needing direction for breakdowns, accidents, service, or repair needs for their vehicles
Respond to customer inquiries, provide direction to commercial repair facilities for service or repair needs
Reconcile purchasing card transactions
Present online US Bank purchasing card transactions to the Maintenance Manager for approval as required
Coordinate the repairs of vehicles involved in accidents with customers and vendors statewide
Authorize the repair of vehicles involved in accidents, review repair estimates for accuracy
Present ways to reduce accident repair costs to body shops
Closing work orders associated with vehicle accident and maintenance repair
Charge back departments for damage to Fleet Operation vehicles
Primarily responsible for MP maintenance mailbox responding to customers within 12 hours and escalating issues to repair and claims manager within 24 hours if needed
Provide recommendations, updates, and changes for DES Fleet Maintenance website
Routinely update and provide changes to the How to Guides utilized by Vendor Maintenance
Follow up every 48 hours on vehicles that have been taken to outside vendors for repairs
Update the dispatch board located in outside vendors office and provide updates to needed personnel
Review monthly Performance Metrics and look for improvement process to equal the workload between team members
Participate in DES Fleet Operation projects for customer satisfaction
Collaborate with the CARS Team to enhance communication in assessing high vehicle repair cost and vehicle replacement options
Communicate with Maintenance Supervisor on any repairs exceeding $3000.00 in repair cost
Complete P-Card processing daily. Complete months end P-Card closing by the date requested by finance each month
Ensuring transaction invoices are properly attached, completed, and accurately coded
Substitute for other Commercial Vehicle Maintenance personnel and act as primary back up for the Claim & Maintenance Supervisor
Create work orders associated with each vehicle and recall
File recall documentation in vehicle master files
Orchestrate vehicle manufacture recalls; contact drivers notifying them of vehicle manufacture recalls
Create work orders associated with each vehicle and recall
File recall documentation in vehicle master files
Determine warranty repair parameters for Fleet vehicles
Determine warranty repair parameters for vehicle repairs
Review vehicle history for possible manufacture warranty coverage
Coordinate warranty repairs with dealers throughout the state
Create work orders associated with warranty repairs for documentation purposes
Qualification
Required
High school diploma or GED
Completion of a two-year Automotive Technical school, with an AA degree in Automotive Technology
Recognized as a journey level automotive technician in a union; or six years of experience of applicable work
Three years of experience as a Service Manager in a commercial light vehicle repair shop with extensive knowledge of vehicle repair estimating process
Must possess a valid, driver's license free from any serious traffic violations
Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace
Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment
Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment
Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community
Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization
Demonstrate the following Washington State Enterprise Leadership Competencies
Preferred
ASE certification as an Automotive Service Consultant
ASE Master Technician
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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