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GFL Environmental Inc. · 1 day ago

IT Service Delivery Manager

Mokena, Illinois

Full-time

Onsite

Senior Level

5+ years exp

GFL Environmental Inc. is a high-growth environmental services company seeking an IT Service Delivery Manager to join their team in the Chicagoland area. The ITSDM will oversee the delivery of IT services to GFL Operations, ensuring that service delivery meets quality standards while collaborating with various departments to enhance processes.

Environmental ConsultingGreenTechWaste Management

Responsibilities

Develop and maintain strong, productive relationships with business leaders to support strategic technology needs and business objectives

Serve as a liaison between IT and business, ensuring clear communication of requirements and critical success factors

Facilitate collaboration between business, IT staff, and vendors to drive effective cooperation and timely execution

Monitor IT project progress, manage stakeholder expectations, and ensure successful service delivery

Conduct needs analysis to identify opportunities for process improvements and align business groups with IT strategies

Facilitate escalations from IT and the Business

Coordinate working sessions for project delivery and troubleshooting

Qualification

IT service delivery managementITILIT infrastructure knowledgeLeadership abilitiesProject management methodologiesEnvironmental services knowledgeCommunication skills

Required

At least 5 years of experience in IT service delivery management or a similar role

Strong leadership abilities with proven team management skills in high-pressure, fast-paced environments

Excellent communication and interpersonal skills, effective in engaging with clients, stakeholders, and vendors

Solid understanding of IT service management (e.g., ITIL), project management methodologies, and IT infrastructure and software applications

Preferred

Knowledge of environmental services will be considered an asset with frequent travel between US & Canada

Benefits

4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.

401(k) with an employer match

Paid holidays & Paid time off

Employee Assistance Program with free counseling services.

Company

GFL Environmental Inc.

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GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation.

Founded in 1995

Sterling Heights, Michigan, USA

10001+ employees