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Staples Canada · 1 month ago

Staples Promotional Products-Special Order Account Representative

Framingham, MA, United States

Full-time

Onsite

Entry Level

2+ years exp

Staples Canada is a national leader in the promotional products industry. They are seeking a Special Order Account Representative to provide product ideas, quotes, and customer service related to promotional products while developing customer relations and managing inquiries.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Provide product ideas, quotes, purchase order execution, and customer service relating to promotional and proprietary products and services that fall outside of the standard programs

Respond directly to Sales Representative and customer inquiries while working towards high proficiency in most aspects of the role

Develop customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications

Research possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provide solutions to the customer

Examine customer expectations to develop and present recommendations to customers for approval

Utilize company systems combined with work experience for pricing application for larger volumes

Work with suppliers to source products/negotiate cost to meet the customer's specific needs for non-program merchandise, special events, etc

Collaborate with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements

Support the program process by providing necessary customer information to ensure the success of a program

Work with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist

Resolve client/supplier/internal issues with guidance & assistance from mgr/team lead

Involvement in ongoing improvement efforts as directed by management

Represent Staples at customer shows, corporate trade shows, and occasional territory travel

Qualification

Customer service skillsMicrosoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft PowerPointPromotional products merchandisingESPSAGE experienceOrganizational skillsVerbal skillsCommunication skillsWritten skills